Customer Service Sales Associate

Hertz; SeaTac (WA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Profit Sharing

Performance bonuses

Job summary

Hertz is seeking a Customer Service Sales Associate to consult with customers on car rentals and maximize revenue through upselling and exceptional service. You will uphold world-class customer service, handle rental and return processes, and resolve issues to ensure customer satisfaction.

The role emphasizes strong communication, multitasking, and teamwork while delivering an outstanding customer experience. Overtime is available and bonuses are part of the compensation package.

Qualifications

• Strong oral and written communication skills.
• Ability to build relationships with customers.
• Requires strong multitasking.
• Ability to upsell and overcome objections.
• Display ownership, accountability, and initiative.

Responsibilities

• Provide world class customer service by managing the rental process.
• Welcome each customer with a smile and represent Hertz professionally.
• Ensure clean and safe vehicle delivery to customers.
• Own and resolve issues in the service experience.
• Promote teamwork and collaboration to improve service efficiency.
• Utilize approved sales techniques to determine customer wants and needs.
• Offer optional products to meet customer needs.
• Prepare rental and return documents accurately and completely.
• Qualify customers using rental guidelines.
• Assist customers with directions and local information.
• Review charges and rental parameters with customers at checkout and return.

Skills

Communication

Relationship building

Multitasking

Upselling

Ownership & initiative

Job description

The Customer Service Sales Associate consults with customers on their car rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.

What You'll Get:

• Hourly Rate is $21.24 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.
• Bonus Plans: Eligible, Up to 12%.
• Bonus: Eligible, Up to 12%.
• Overtime Pay: Eligible (The company pays overtime in accordance with federal, state, and local laws. Per company policy, approval is required prior to the use of overtime).
• Holiday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay).
• Sick Pay: Granted Up to 48 hours.
• Paid Time Off / Vacation / Paid observed Holidays (Accruals start at .83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays).
• Profit Sharing: Eligible.

Qualifications:

• Strong oral and written communication skills.
• Must have the ability to build relationships with customers.
• This position requires strong multitasking.
• The ability to upsell and overcome customer objections.
• Display a high level of ownership, accountability, and initiative.

Responsibilities:

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills:

• Passion for customer service and attention to detail - Goes the extra mile.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems.
• Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English.
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Proven experience of working well within a team.
• 100% customer focus, with proven experience within a customer facing environment.

Additional Requirements:

• Work flexible shifts including weekends and holidays; and work overtime as required.
• Stand for long periods of time.