Customer Experience Representative - Midland

National Car Rental; Midland (TX); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental is hiring a Customer Experience Representative in Midland, TX. The role focuses on friendly, efficient service, verifying rental details, and guiding customers through terms, features, and options. A strong emphasis is placed on accuracy, helpfulness, and timely processing of rentals.

The position offers a starting pay of $16.00 per hour plus performance-based incentive bonuses and opportunities for advancement. Schedule typically runs Sunday through Thursday from 11:00 a.m.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED required.
• Minimum one year of customer service or sales experience in retail, guest services, or administrative support.
• Must have a valid driver’s license with clean driving record in past 3–5 years; no major violations.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms, vehicle features, and options.
• Offer protection products, upgrades, fuel, and other services as appropriate.
• Assist with directions, maps, and local information for customers.
• Answer reservations, rate quotes, and general questions; coordinate with branches and vendors.
• Handle callback management and outgoing calls as needed.
• Inspect rental vehicle condition upon return and report issues.
• Notify management of any customer or vehicle problems; participate in training and development.
• Maintain reliable attendance and punctuality; perform other duties as assigned.

Skills

Customer service

Sales experience

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world’s best and most trusted mobility company.

We have an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offers company‑approved services and products to create a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to ensure an efficient and timely rental and return experience.

This pay for this position starts at $16.00 / hour plus incentive bonus based on performance.

Location: 9506 La Force Blvd, Midland, TX 79706.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401(k) with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule: Sunday through Thursday – 11:00 a.m. – 8:00 p.m.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services.
• Use company‑approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment.
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information.
• Answer incoming calls for reservations, rate quotes, general questions and answers; provide information and resolution for customers, other branches, and vendors.
• Place outgoing calls for callback management and miscellaneous calls as assigned.
• Assist in assessing the condition of the rental vehicle upon return.
• Notify management of any known customer problems.
• Notify management of any known vehicle problems and any required vehicle maintenance.
• Continuously build knowledge and skills, pursue on‑the‑job training and development opportunities, and complete any company‑sponsored classroom training.
• Perform miscellaneous job‑related duties as assigned.
• Seek to improve job performance through self‑assessment, skill development, training, and goal setting.
• Maintain a regular and reliable level of attendance and punctuality.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED required.
• Must have a minimum of one year of customer service or sales experience in retail, guest services, or administrative support.
• Must have a valid driver’s license with no more than two moving violations and/or at‑fault accidents on the driving record within the past three years, and no drug or alcohol‑related convictions on the driving record within the past five years (DUI/DWI).
• Must be authorized to work in the United States and not require work‑authorization sponsorship by our company now or in the future.
• Must be willing to accept a starting pay of $16/hr plus incentive bonus based on performance.
• Apart from religious observation, must be able to work the following shift/schedule: Sunday through Thursday – 11:00 a.m. – 8:00 p.m.