Car Rental Customer Experience Specialist - Flexible Shifts

Hertz Global Holdings, Inc.; Colorado; On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Hourly rate: $21.00 + Commission

On Target Earnings up to 2% monthly

Benefits: Medical, Dental & Vision

Life Insurance: Hertz-paid Basic Life

401(k) employer matching

Paid Parental Leave & Adoption Support

Educational Reimbursement

Employee Discounts & Perks

Job summary

Hertz Global Holdings, Inc. is seeking a Customer Service Associate to interact with customers and provide world-class service at the rental counter.

You will manage the rental and return processes, provide directions, and respond to inquiries to ensure a seamless experience. Key responsibilities include welcoming customers, accurately preparing rental documents, reviewing charges on return, and resolving issues quickly.

Qualifications

• Passion for customer service and attention to detail.
• Self-motivated to achieve and exceed goals.
• Strong computer proficiency including multiple systems and typing.
• Proficiency in English.
• Clear written and verbal communication in English.
• Ability to multi-task in a fast-paced environment.
• Teamwork and interpersonal skills.
• 100% customer focus in a customer-facing role.

Responsibilities

• Provide world class customer service by managing the rental process and related tasks.
• Welcome customers with a smile and represent the Hertz brand professionally.
• Ensure accurate rental documents and review charges at return.
• Assist customers with directions, inquiries, and vehicle information.
• Resolve issues promptly and promote efficient service methods.
• Assist and coordinate customers to minimize wait times in the queue.

Skills

Passion for customer service

Self-motivation

Computer proficiency

English proficiency

Clear communication

Multi-tasking

Teamwork

Customer focus

Job description

Hertz Global Holdings, Inc. is seeking a Customer Service Associate to interact with customers and provide world-class service at the rental counter.

You will manage the rental and return processes, provide directions, and respond to inquiries to ensure a seamless experience. Key responsibilities include welcoming customers, accurately preparing rental documents, reviewing charges on return, and resolving issues quickly.