Car Rental Concierge & Sales Agent

Midway Auto Group; Burbank (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Holidays, Vacations and Sick Days

Medical, Dental, and Vision insurances

401(k) participation and ESOP

Job summary

Midway Auto Group seeks a customer-focused associate to support rental sales and deliver superior service at our Burbank location. You will handle rental documents, explain terms, and guide customers through fleet options to meet their transport needs.

The role requires 1–2 years in customer service, 6+ months in sales, and a readiness to work days, nights, weekends, and holidays with a high-energy, team-oriented approach.

Qualifications

• 1-2 years of customer service experience
• 6+ months of sales experience
• Strong English communication skills, both verbal and written
• Ability to work in a fast-paced collaborative environment
• Extremely high energy level
• Available to work days, nights, weekends, and holidays
• Passion for automobiles and working with the public
• Attention to detail and organized
• Clean driving record with acceptable MVR history

Responsibilities

• Demonstrate exceptional customer service while applying focused sales techniques to determine customer needs to enhance their rental experience.
• Understand the Ins and Outs of the business with an ownership attitude.
• Prepare rental and return documents accurately and completely. Disclose rates, additional charges, rental terms and conditions, and obtain proper customer signatures.
• Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.
• Assist customers by effectively responding to or resolving customer service issues.
• Maintain a professional appearance in both personal dress and office cleanliness.
• Perform other customer-related duties to ensure our service exceeds customer expectations.
• Process the Daily Business Report and other revenue reporting functions in an efficient and timely manner.
• Perform other duties as assigned by management. (*May include office/lot cleaning as well as car washing/vacuuming responsibilities)

Skills

Customer service

Sales

English communication

Energetic

Team oriented

Job description

Midway Auto Group seeks a customer-focused associate to support rental sales and deliver superior service at our Burbank location. You will handle rental documents, explain terms, and guide customers through fleet options to meet their transport needs.

The role requires 1–2 years in customer service, 6+ months in sales, and a readiness to work days, nights, weekends, and holidays with a high-energy, team-oriented approach.