Management Assistant - Customer Service Representative

Hankey Group; Santa Ana (CA); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Paid holidays

Insurance (Medical/Dental/Vision)

401(k) + ESOP

Job summary

Midway Car Rental in California seeks a customer-focused rental agent to enhance the rental experience for customers. You will apply focused sales techniques, understand fleet details, disclose terms, and secure signatures to finalize transactions.

The role requires 1–2 years of customer service and 6+ months of sales experience, with strong English communication. The position offers day, night, weekend, and holiday availability and a pro-customer environment.

Qualifications

• 1-2 years of customer service experience.
• 6+ months of sales experience.
• Strong English communication skills, both verbal and written.
• Clean driving record; MVR monitoring; no major violations in 5–7 years.

Responsibilities

• Demonstrate exceptional customer service while applying focused sales techniques to determine customer needs to enhance their rental experience.
• Understand the Ins and Outs of the business with an ownership attitude.
• Prepare rental and return documents accurately and completely. Disclose rates, additional charges, rental terms and conditions, and obtain proper customer signatures.
• Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.
• Assist customers by effectively responding to or resolving customer service issues.
• Maintain a professional appearance in both personal dress and office cleanliness.
• Perform other customer-related duties to ensure our service exceeds customer expectations.
• Process the Daily Business Report and other revenue reporting functions in an efficient and timely manner.
• Perform other duties as assigned by management. (*May include office/lot cleaning as well as car washing/vacuuming responsibilities)

Skills

Customer service

Sales experience

English communication

Multi-tasking

Attention to detail

Organized

High energy

Job description

Midway Auto Group was named Southern California Top-Rated Places to Work in 2023 due to many factors including our customer- centric culture, excellent career advancement and growth opportunities, as well as a fun work environment centered around team building. Midway Car Rental is a privately-owned company which has been in business for over 50 years. Our offices are located in the Los Angeles area, however we service the areas beyond our central locations. We take pride in providing top of the line vehicles accompanied with 5-star personalized service to all of our customers, these key factors separate Midway from the rest of the car rental business.

Responsibilities

• Demonstrate exceptional customer service while applying focused sales techniques to determine customer needs to enhance their rental experience.
• Understand the Ins and Outs of the business with an ownership attitude.
• Prepare rental and return documents accurately and completely. Disclose rates, additional charges, rental terms and conditions, and obtain proper customer signatures.
• Be knowledgeable on vehicle fleet and be able to provide any additional information necessary regarding option and/or additional services offered.
• Assist customers by effectively responding to or resolving customer service issues.
• Maintain a professional appearance in both personal dress and office cleanliness.
• Perform other customer-related duties to ensure our service exceeds customer expectations.
• Process the Daily Business Report and other revenue reporting functions in an efficient and timely manner.
• Perform other duties as assigned by management. (*May include office/lot cleaning as well as car washing/vacuuming responsibilities)

Requirements

• 1-2 years of customer service experience
• Ability to work in a fast-paced collaborative environment
• 6+ months of sales experience
• Require strong English communication skills, both verbal and written
• Extremely high energy level
• Available to work days, nights, weekends, and holidays
• Passion for automobiles and working with the public
• Great at multi-tasking
• Attention to detail and organized
• Pass background; inclusive of Pre-Employment Drug Test, SSN Validation, and Criminal Record
• Clean driving record with no drug or alcohol related driving incidents in the last 5-7 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 5-7 year period. Will be subject to continuous Motor Vehicle Record (MVR) monitoring
• Minimum 3 years of license history and recent active driving

Compensation

• $20-$22.50 plus Bonus
• The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, and education when applicable.

Communication

• By applying to this posting, you are approving communication via text messages from Midway Car Rental throughout the application process. You have the right to opt out of communication via text messages by notifying Midway upon receipt of your first text message or by written email to Midway.

Company Benefits

• Paid Holidays, Vacations and Sick Days Off
• Medical, Dental, and Vision insurances for full-time employees on the 1st month after 60 days of employment
• 401(k) participation and Employee Stock Ownership Plan for employees after 6 months of employment