Capturis - Disconnects Invoice Specialist

Conservice; Logan (UT); Remote; USD 21,000 - 30,000; Full time

Job summary

Capturis, part of Conservice and a national utility management leader, is seeking an Invoice Specialist. In this remote/hybrid role, you will request payment extensions, ask for expedited payments, and verify payments with providers to prevent service disconnection.

You will also request missing invoices and handle late fee removals. You should have strong customer service skills, solid computer abilities, and meticulous attention to detail.

Qualifications

• Experience in customer service or call center preferred.
• Strong computer skills and multitasking.
• Excellent telephone and email etiquette.
• Attention to detail and problem-solving abilities.
• Good time management and organizational skills.
• High school diploma or equivalent.

Responsibilities

• Handle payment extension requests with providers.
• Request expedited payments and verify postings.
• Follow up on missing invoices and disconnect notices.
• Assist with late fee removal and address updates.
• Communicate with utility providers by phone and email.

Skills

Customer service

Computer skills

Phone etiquette

Research & problem solving

Time management

Education

High School Diploma or GED

Job description

When you join Capturis, you’re joining a team that’s been rooted in Mandan, ND for more than 25 years. As part of the Conservice family, the nation’s leading utility management provider, we’re backed by the strength, resources, and stability of an industry leader. That means more opportunities, more support, and a future you can build right here at home with the Capturis team you know and trust.

Location: Remote/Hybrid if located in Mandan, ND

Schedule: 6 AM - 3 PM CST, 7 AM -4 PM CST, 8-5 PM CST

Overview

The Invoice Specialist role consists of requesting payment extensions, requesting expedited payments and follow up work with the utility providers to make sure payments were posted correctly to eliminate any chance of disconnection of services for our customers. Invoice Specialists are also responsible for requesting missing invoices, late fee removal, following up on disconnect notices, and mailing address updates from the utility providers.

Responsibilities

As an Invoice specialist, you will:

• Phone Usage: Medium (about 40% of your day)
• Request payment extensions with providers
• Request expedited payments
• Ensure payments posted correctly
• Request missing invoices
• Work with providers for late fee removal
• Follow up on disconnect notices

Preferred Skills

• Previous Customer Service Experience
• Strong Computer Skills
• Excellent telephone and email etiquette.
• Excellent research and problem solving skills with a strong attention to detail.
• Time management and organization
• High school diploma or equivalent

Qualifications

• High School Diploma or GED