Capitol Visitor Experience Ambassador

Architect of the Capitol; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Job summary

Architect of the Capitol is seeking personnel to assist visitors at the U.S. Capitol Visitor Center (CVC), welcoming guests and guiding tours and programs. The role emphasizes customer service in a high-traffic museum environment and a commitment to safety.

Ideal candidates will have experience helping visitors, answering basic questions, and maintaining a safe, welcoming atmosphere as part of a larger team supporting Capitol visitors and events.

Qualifications

• Specialized experience must meet OPM standards for the advertised position.
• Experience providing assistance to customers in a retail, hospitality, or museum environment.
• Ability to answer basic customer inquiries and maintain visitor safety.

Responsibilities

• Assist visitors and respond to routine inquiries in the U.S. Capitol Visitor Center.
• Support safety and security protocols to ensure a safe visitor experience.

Skills

Customer service

Safety awareness

Communication

Job description

Architect of the Capitol is seeking personnel to assist visitors at the U.S. Capitol Visitor Center (CVC), welcoming guests and guiding tours and programs. The role emphasizes customer service in a high-traffic museum environment and a commitment to safety.

Ideal candidates will have experience helping visitors, answering basic questions, and maintaining a safe, welcoming atmosphere as part of a larger team supporting Capitol visitors and events.