Capitol Tour Supervisor – Visitor Experience Lead

Commonwealth of VA Careers; Richmond (VA); On-site; USD 54,000 - 66,000; Full time

Job summary

Commonwealth of VA Careers seeks an Assistant Tour Supervisor to manage daily visitor experiences and educational programming at the Virginia State Capitol.

You will support the Tour Supervisor-Historian and Capitol staff, lead a team of tour guides, coordinate schedules for school groups and VIP guests, and ensure smooth operations of the Capitol Visitor Center with a focus on accuracy, inclusivity, and top-tier customer service.

Qualifications

• A bachelor's degree in History, Political Science, Museum Studies, Hospitality, Communications, or related field; or an equivalent combination of training and experience.
• Minimum of 2–3 years of experience in visitor services, museum education, historic site operations, or hospitality management, including at least 1 year in a team lead or supervisory capacity.
• Knowledge of Virginia history, the legislative process, and the historic significance of Capitol Square.
• Exceptional public speaking and interpersonal skills, with a proven ability to engage diverse audiences dynamically.

Responsibilities

• Team Leadership & Supervision: Assist in overseeing, coaching, and evaluating frontline tour guides. Lead regular team briefings to communicate daily event schedules, VIP arrivals, and security notices.
• Tour Coordination & Logistics: Manage the daily master schedule for guided and self-guided tours. Troubleshoot sudden shifts in group arrivals, building closures, or legislative session interruptions to minimize visitor impact.
• Visitor Experience Quality: Regularly step in to conduct high-profile, VIP, or large-group tours of the Capitol, and surrounding grounds. Ensure all tours meet rigorous historic accuracy and inclusivity standards.
• Operational Oversight: Act as the primary floor supervisor during peak hours, handling visitor feedback, medical or building emergencies, and accessibility coordination for guests with disabilities.
• Administrative Support: Create the work schedule for the guide staff. Assist with the digital tour reservation system, track accurate visitor metrics, and coordinate with Capitol Police regarding security screenings and crowd management.

Skills

Public speaking

Interpersonal skills

Team leadership

Visitor services

Program coordination

Education

Bachelor's degree or equivalent

Job description

Commonwealth of VA Careers seeks an Assistant Tour Supervisor to manage daily visitor experiences and educational programming at the Virginia State Capitol.

You will support the Tour Supervisor-Historian and Capitol staff, lead a team of tour guides, coordinate schedules for school groups and VIP guests, and ensure smooth operations of the Capitol Visitor Center with a focus on accuracy, inclusivity, and top-tier customer service.