Visitor Assistant

Architect of the Capitol; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Job summary

Architect of the Capitol is seeking personnel to assist visitors at the U.S. Capitol Visitor Center (CVC), welcoming guests and guiding tours and programs. The role emphasizes customer service in a high-traffic museum environment and a commitment to safety.

Ideal candidates will have experience helping visitors, answering basic questions, and maintaining a safe, welcoming atmosphere as part of a larger team supporting Capitol visitors and events.

Qualifications

• Specialized experience must meet OPM standards for the advertised position.
• Experience providing assistance to customers in a retail, hospitality, or museum environment.
• Ability to answer basic customer inquiries and maintain visitor safety.

Responsibilities

• Assist visitors and respond to routine inquiries in the U.S. Capitol Visitor Center.
• Support safety and security protocols to ensure a safe visitor experience.

Skills

Customer service

Safety awareness

Communication

Job description

Summary

This position is located in the U.S. Capitol Visitor Center (CVC), the gateway to the U.S. Capitol and Congress. Our staff welcome visitors from around the world for tours of the historic rooms of the Capitol, educational programs and congressional events. Our goal is to inform, involve and inspire every visitor. This goal is supported by 200 employees across five divisions: Visitor Services, Exhibits and Education, Retail, Communications and Marketing, and Planning, Operations and Evaluation.

Duties

This position is located in the U.S. Capitol Visitor Center (CVC), the gateway to the U.S. Capitol and Congress. Our staff welcome visitors from around the world for tours of the historic rooms of the Capitol, educational programs and congressional events. Our goal is to inform, involve and inspire every visitor. This goal is supported by 200 employees across five divisions: Visitor Services, Exhibits and Education, Retail, Communications and Marketing, and Planning, Operations and Evaluation.

Requirements

Qualifications

Minimum Qualification Requirements: To qualify for this position, you must meet the following minimum qualifications: You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at https://www.opm.gov/qualifications. Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Candidates for the GS-06 grade level must have at least 1 year of specialized experience equivalent to the GS-05 grade level obtained either in the public or private sectors. Specialized experience for this position is defined as having experience: Providing assistance to customers in a retail, hospitality, or museum environment; Answering basic questions that arise from customers' inquiries; and Ensuring the safety of customers, when necessary.

The mission of the Architect of the Capitol (AOC) is to serve Congress and the Supreme Court, preserve America's Capitol and inspire memorable experiences. The AOC is responsible for the maintenance, operation, development and preservation of 18.4 million square feet of buildings and more than 570 acres of land throughout Capitol Hill. The AOC provides a welcoming and educational environment for millions of visitors through the U.S. Capitol Visitor Center and the US Botanic Garden. Learn more at www.aoc.gov. The AOC prides itself on its Core Values of Respect, Integrity, Safety, and Empowerment (RISE).