Capitol Visitor Experience Associate

NYS Office of General Services; City of Albany (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

New York State Office of General Services is seeking a tour assistant to lead guided tours of the Capitol and Empire State Plaza, staff visitor centers, and answer inquiries. This role involves assisting diverse groups, maintaining daily visitation records, and coordinating reservations.

The position requires at least two years of visitor service experience in a cultural setting, training will be provided, and employees may work Monday through Friday with some Saturdays.

Qualifications

• Two years of experience in the visitor/customer service environment in a cultural institution.

Responsibilities

• Conduct guided tours of the New York State Capitol, the Empire State Plaza, the Executive Mansion, the Governor Nelson A. Rockefeller Empire State Plaza Art Collection, and Special Tours as needed.
• Give engaging and thorough tour presentations to groups and assist elderly, disabled and special groups when required.
• Staff Capitol Visitor Center and Empire State Plaza Info Sites.
• Answer questions from visitors concerning sites, activities, etc.
• Maintain record of the number of visitors.
• Provide directions to visitors regarding the Empire State Plaza, the Capital District and New York State.
• Responds to requests for state and legislative telephone numbers.
• Provide security and safety services for visitors.
• Ensure proper safety/evacuation procedures during emergencies.
• Inform Capital Police of suspicious persons or emergencies.
• Handle administrative duties in Plaza Visitor Center and Info Booths.
• Take phone reservations for Capitol tours; handle inquiries.
• Generate tour confirmation letters; maintain visitation statistics and daily reports; monitor online reservations.
• Monitor inventory of Plaza-related brochures and distribute brochures/posters.

Skills

Customer service

Public tours

Phone reservations

Record keeping

Job description

New York State Office of General Services is seeking a tour assistant to lead guided tours of the Capitol and Empire State Plaza, staff visitor centers, and answer inquiries. This role involves assisting diverse groups, maintaining daily visitation records, and coordinating reservations.

The position requires at least two years of visitor service experience in a cultural setting, training will be provided, and employees may work Monday through Friday with some Saturdays.