Visitor Assistant

US Architect of the Capitol; Washington (District of Columbia); Vor Ort; USD 41.000 - 54.000; Vollzeit

Zusammenfassung

US Architect of the Capitol is seeking a customer-facing role for the U.S. Capitol Visitor Center in Washington, DC. The position requires meeting OPM qualification standards and specialized experience at the GS-05 level, gained in retail, hospitality, or a museum environment.

You will assist visitors, answer inquiries, and help ensure safety during operations. Candidates should be prepared to work in a fast-paced, public-facing setting while providing information about tours and exhibits.

Qualifikationen

• Must meet OPM qualification requirements for the announced position.
• Specialized experience equivalent to GS-05 level is required.
• Experience in retail, hospitality, or museum environment is preferred.
• Ability to answer customer inquiries and ensure safety.

Kenntnisse

Customer service

Retail environment

Hospitality

Jobbeschreibung

This position is located in the U.S. Capitol Visitor Center (CVC), the gateway to the U.S. Capitol and Congress. Our staff welcome visitors from around the world for tours of the historic rooms of the Capitol, educational programs and congressional events. Our goal is to inform, involve and inspire every visitor. This goal is supported by 200 employees across five divisions: Visitor Services, Exhibits and Education, Retail, Communications and Marketing, and Planning, Operations and Evaluation.

Minimum Qualification Requirements: To qualify for this position, you must meet the following minimum qualifications:

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on the OPM web site at https://www.opm.gov/qualifications.

Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level.

Candidates for the GS-06 grade level must have at least 1 year of specialized experience equivalent to the GS-05 grade level obtained either in the public or private sectors. Specialized experience for this position is defined as having experience:

• Providing assistance to customers in a retail, hospitality, or museum environment;
• Answering basic questions that arise from customers' inquiries; and
• Ensuring the safety of customers, when necessary.