Capitol Info Desk Supervisor (Short Term)

Taleo; Helena, Northern (MT, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Montana Legislative Services Division seeks an Assistant Information Desk Supervisor for a SHORT TERM assignment in Helena. The role runs from November 9, 2026 through mid-May 2027, with a schedule 7:30 am–5:30 pm and some Saturdays. You will supervise desk staff, train colleagues, and handle public and legislative inquiries using computerized systems.

duties include inputting messages, answering calls, and maintaining courtesy, neutrality, and composure under pressure in a government setting.

Qualifications

• High school diploma or equivalent; knowledge or experience in government, public speaking and communication.
• Ability to supervise staff, maintain professional demeanor, and use telephone and computer systems.
• Fluency in standard English, courtesy, and adaptability under pressure.

Responsibilities

• Supervise Information Specialists, coordinate schedules, and assist in training.
• Answer in-person and telephone inquiries using a bill status system and other aids.
• Maintain neutrality and calm, handling challenging interactions professionally.

Skills

Public speaking

Communication

Telephone etiquette

Computer literacy

Neutrality under pressure

Education

High school diploma or equivalent

Tools

Information lookup systems

Job description

Montana Legislative Services Division seeks an Assistant Information Desk Supervisor for a SHORT TERM assignment in Helena. The role runs from November 9, 2026 through mid-May 2027, with a schedule 7:30 am–5:30 pm and some Saturdays. You will supervise desk staff, train colleagues, and handle public and legislative inquiries using computerized systems.

duties include inputting messages, answering calls, and maintaining courtesy, neutrality, and composure under pressure in a government setting.