Capitol Campus Operations Coordinator

Georgetown University; Washington (District of Columbia); Hybrid; USD 26,000 - 39,000; Full time

Job summary

Georgetown University seeks an Operations Coordinator for the Capitol Campus. The role delivers front-line customer service at the 111 Massachusetts Ave desk and supports facilities, security and guest services coordination.

The position reports to the Senior Director of Operations for the Capitol Campus and requires strong communication, problem-solving and multi-tasking abilities in a busy campus setting.

Qualifications

• High School Diploma and up to 2 years of relevant experience required; Bachelor’s degree preferred.
• Two to four years of progressive administrative experience in educational setting preferred.
• Demonstrated ability to provide very high levels of customer service, professionalism and time management skills.
• Knowledge of University offices, computers and financial systems is desired.
• Proficient in Microsoft Office and comfortable responding to telephone and email inquiries.
• Familiarity with Google Workspace tools (Gmail, Google Drive, etc.).
• This position must also demonstrate proficiency in the use of University protocols and student policies.
• The ideal person will have strong problem-solving skills, time management skills, attention to detail, strong oral and written communications skills, enthusiasm and ability to work effectively under pressure.
• This individual must be a detail-oriented team player and able to manage multiple tasks.

Responsibilities

• Provide exceptional customer service at the Level 1 reception desk and support for facilities, security, and guest services coordination.
• Serve as liaison to staff, students, faculty and visitors at 111 Massachusetts Ave.
• Collaborate with Operations Team to ensure smooth daily operations and secure transitions for external guests and students.
• Assist with light manual labor and basic facilities tasks as needed.

Skills

Customer service

Time management

Interpersonal skills

Written & verbal communication

Detail-oriented

Team player

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Google Workspace

Job description

Georgetown University seeks an Operations Coordinator for the Capitol Campus. The role delivers front-line customer service at the 111 Massachusetts Ave desk and supports facilities, security and guest services coordination.

The position reports to the Senior Director of Operations for the Capitol Campus and requires strong communication, problem-solving and multi-tasking abilities in a busy campus setting.