Capital Access Support Specialist: Phone & Ops

Raymond James; Saint Petersburg (FL); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Job summary

Raymond James is seeking a service-oriented contractor to handle inbound calls and daily operational tasks within the Capital Access team in Saint Petersburg, FL. The role emphasizes communication, professionalism, and customer service mindset over prior banking experience.

The position involves assisting financial advisors and internal partners by phone, processing routine requests, and maintaining accuracy across systems.

Qualifications

• Strong verbal communication skills and a professional, friendly phone presence.
• Comfortable spending a significant portion of the workday answering inbound calls from financial advisors and internal partners.
• Customer service mindset with a genuine desire to help others and resolve issues.
• Ability to remain calm, positive, and professional in a fast-paced environment.
• Strong attention to detail and willingness to learn operational processes and procedures.
• Ability to multitask between phone conversations, research, and processing tasks.
• Basic proficiency with Microsoft Office applications (Outlook, Word, Excel) and the ability to learn new systems.
• Dependable, adaptable, and able to work effectively as part of a team.
• Prior banking, operations, or call center experience is helpful but not required.
• High school diploma or equivalent required and a minimum of 3 years of client services experience.

Responsibilities

• Handle inbound phone calls from financial advisors and internal partners, providing accurate and efficient support.
• Process routine operational requests and transactions in accordance with established guidelines and service level expectations.
• Review and update account-related information across multiple systems with a high level of accuracy.
• Identify and escalation potential risks, discrepancies, or exceptions as appropriate.
• Deliver a service-first experience in all interactions with advisors and clients.
• Manage sensitive and confidential information with discretion.
• Collaborate with team members and participate in required training, huddles, and team meetings.
• Follow documented best practices and adapt to process updates as needed.

Skills

Verbal communication

Customer service mindset

Professional phone presence

Interpersonal skills

Attention to detail

Multitasking

Reliability

Teamwork

Education

High School Diploma or Equivalent

Tools

Outlook

Word

Excel

Job description

Raymond James is seeking a service-oriented contractor to handle inbound calls and daily operational tasks within the Capital Access team in Saint Petersburg, FL. The role emphasizes communication, professionalism, and customer service mindset over prior banking experience.

The position involves assisting financial advisors and internal partners by phone, processing routine requests, and maintaining accuracy across systems.