Capacity Portfolio Representative

C.H. Robinson Worldwide; Chicago (IL); Hybrid; USD 34,000 - 43,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Stock Purchase Plan

Paid time off

Job summary

C.H. Robinson Worldwide is seeking a Capacity Portfolio Representative to blend inside sales, account management and operations. You’ll grow a carrier portfolio, match capacity with shipments, and deliver exceptional service through collaboration with carriers and customers.

In this hybrid role, you’ll work in-office four days a week with one remote day, benefit from onboarding, training, and opportunities for internal promotion across Sales, Global Forwarding, and Operations.

Qualifications

• Experience in inside sales, account management, or operations.
• Ability to build and manage carrier relationships and pricing.
• Strong communication and problem-solving skills.

Responsibilities

• Establish and maintain carrier relationships through lead generation, cold calling, and referrals.
• Learn carriers’ goals and capabilities to maximize relationships and satisfaction.
• Monitor activity, reactivate inactive accounts, and optimize capacity.
• Support procurement and analyze market trends for pricing decisions.
• Deliver exceptional customer service and resolve issues promptly.

Skills

Relationship building

Sales

Customer service

Negotiation

Communication

Education

High School Diploma or GED

Bachelor’s degree

Tools

CRM software

Job description

Do you enjoy creating new relationships? Are you a self-starter who thrives in a fast-paced, entrepreneurial environment? If so, our Capacity Portfolio Representative position might be the perfect fit for you!As a Capacity Portfolio Representative, you’ll blend inside sales, account management, and operations to grow and manage a portfolio of carriers. Your mission will be to deliver exceptional service by collaborating with trucking company owners, dispatchers, and drivers, ensuring the right truck is matched with the right shipment at the perfect time and price.If you’re driven by creating connections, solving challenges, and exceeding customer expectations, this role is for you. You’ll sharpen your sales skills and move fast to meet customers' supply chain challenges and business needs. The relationships you develop with carriers will fuel their success—and your own!So, what can we do for you?We believe that when you achieve, we succeed. Our commitment to your success starts on day one with a dynamic and comprehensive onboarding program designed to jumpstart your knowledge of the industry and C.H. Robinson’s systems and processes. You’ll benefit from top-tier training, continuous development, and a supportive team culture that empowers you to excel.Let’s talk money…We offer our Capacity Portfolio Representatives a competitive base salary, with opportunities to earn monthly bonuses based on stellar performance. Your drive and results will directly shape your financial success.Flexibility for your wellbeingAt C.H. Robinson we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role you will engage with peers in-office four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.On your next adventure, you’ll…Establish and maintain carrier relationships through lead generation, cold calling, and referralsLearn about carriers’ business goals, preferences, and capabilities to maximize relationships and satisfactionMonitor account activity, identify inactive or underutilized accounts, and take action to reactivate themLeverage technology such as automated booking products, C.H. Robinson’s carrier website, and mobile apps to enhance carrier satisfaction and efficiencySupport Capacity ProcurementAnalyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisionsUse capacity analysis and internal costing tools to guide your buying and negotiating strategiesProactively post, negotiate, and secure available capacity to meet customer needsDeliver Exceptional Customer ServiceProvide outstanding service by addressing carrier issues promptly and implementing effective solutionsRegularly review and act on carrier feedback to improve serviceIdentify and recommend the best payment solutions for each carrier based on their needsAssist carriers with cash advances and resolve payable issues to ensure smooth operationsExecute Process EfficiencyCollaborate with internal teams on shipment updates, problem resolution, and operational executionMaintain accurate transit load visibility and reinforce on-time pickup and delivery expectationsIdentify root causes of issues and implement solutions to enhance performanceYou’re a great fit if you have:High School Diploma or GED equivalentEven better if you:Value a diverse and inclusive work environmentHold a Bachelor’s degree from an accredited college or universityHave experience using customer perspective to guide decisions and actionsCan persuade, motivate, influence, and negotiate with othersDisplay strong decision-making, multi-tasking, communication and interpersonal skillsEnjoy solutions driven work by leveraging appropriate tools to evaluate and make recommendationsWe value an environment where you can grow by challenging yourself and are supported with the potential for internal promotion – within Sales, Global Forwarding, Operations, Account Management or other areas – so you can discover new interests, develop your strengths, and reach your life goals. So what are you waiting for? Click that apply button.We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.Compensation Range$25.48 - $31.25The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!Equal OpportunityC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.EOE\Disabled\VeteranBenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:Three medical plans which includePrescription drug coverageEnhanced Fertility benefitsFlexible Spending AccountsHealth Savings Account (including employer contribution)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term DisabilityPaid observed holidays2 paid floating holidays for U.S. hourly employeesFlexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and CanadaPaid parental leavePaid time off to volunteer in your communityCharitable Giving Match Program401(k) with 6% company matchingEmployee Stock Purchase PlanPlus a broad range of career development, networking, and team-building opportunitiesLearn more about our benefit offerings on our BENEFITS & WELLBEING page