Capacity Planning Specialist - Shift C

Insight Global; Houston (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Insight Global is seeking a Capacity Planning Specialist in the Houston, TX area to source and secure qualified carrier capacity for shipments. You will confirm rates/equipment, complete dispatch, and coordinate pickup/delivery appointments while monitoring performance and ETAs.

The role requires 2–4+ years in carrier sales or capacity planning, with 3PL/freight brokerage experience and knowledge of domestic ground transportation. Strong organization and communication skills are essential.

Qualifications

• 2–4+ years in carrier sales, procurement, dispatch, or capacity planning
• Experience in 3PL or freight brokerage environment
• Sourcing capacity, negotiating rates, confirming equipment/driver availability
• Proactive issue resolution for carrier/shipments
• Experience with transportation management and real-time visibility platforms

Responsibilities

• Source and secure qualified carrier capacity for shipments
• Confirm rates and equipment and complete dispatch
• Coordinate pickup and delivery appointments
• Monitor shipments and carrier performance
• Track ETAs and communicate service issues
• Collaborate with internal operations to meet customer requirements
• Validate charges and resolve capacity/service issues

Skills

Carrier sales

Carrier procurement

Dispatch

Capacity planning

3PL/freight brokerage

TMS knowledge

High-volume coordination

Communication

Education

Associate degree in Logistics/Supply Chain/Business

Bachelor's degree in Logistics/Supply Chain/Business

Tools

Descartes Aljex

OpenDock

MacroPoint

Tive

Job description

Job Description

An employer in the Houston, TX area is seeking a Capacity Planning Specialist to join their ground transportation operations team. On a daily basis, this person will be responsible for sourcing and securing qualified carrier capacity for assigned shipments, confirming rates and equipment, completing dispatch, and coordinating pickup and delivery appointments. They will actively monitor shipments and carrier performance, track ETAs, communicate potential service issues, and work closely with internal operations teams to ensure loads are executed according to customer requirements. This individual will also maintain accurate shipment documentation, validate final carrier charges and accessorials, and resolve or elevate carrier, capacity, and service issues as they arise. This is a fast-paced, high-volume environment that requires someone who is highly organized, proactive, comfortable working under time-sensitive deadlines, and able to take ownership of shipments from initial carrier coverage through final delivery and cost confirmation.

Skills and Requirements

2-4+ years of experience in carrier sales, carrier procurement, dispatch, truckload brokerage, capacity planning, or transportation operations within a 3PL or freight brokerage environment

Experience sourcing and securing carrier capacity, negotiating rates, confirming equipment and driver availability, and managing loads through pickup and delivery

Working knowledge of domestic ground transportation, including FTL/LTL freight, equipment types, transit times, carrier requirements, and common accessorial charges

Experience proactively identifying and resolving carrier or shipment issues, including late pickups/deliveries, coverage challenges, tracking issues, and rate discrepancies

Strong organizational and communication skills with the ability to manage a high-volume workload, prioritize time-sensitive shipments, and take ownership of executionExperience with transportation management, appointment scheduling, or real-time freight visibility platforms such as Descartes Aljex, Open Dock, MacroPoint, or Tive

Associate’s or Bachelor’s degree in Logistics, Supply Chain, Business, or a related field

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].