Capability & Enablement Lead — Remote Impact

Howden Group Holdings; New Jersey; Hybrid; USD 200,000 - 225,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Flexible Paid Time Off

Life and Disability insurance

Job summary

Howden is seeking a dynamic Capability and Enablement Lead to design and deliver role-based learning across US Retail Operations and Client Servicing. Reporting to the Head of Continuous Improvement & Change, this hands-on leadership role focuses on instructional design, learning strategy, and capability outcomes.

You will translate SOPs and system changes into clear performance-based objectives, build modular curricula, develop assets, and partner with SMEs and Operations leaders to ensure

Qualifications

• 5+ years in Learning & Development or Operations Enablement in insurance or financial services.
• Strong understanding of brokerage operations, systems (Epic or other AMS).
• Proven ability to design and deliver training programs that improve operational performance and adoption.
• Experience collaborating with Operations, IT, and Change teams to align training with business initiatives.
• Proficiency in instructional design principles, adult learning theory, and modern learning delivery methods.
• Strong communication and facilitation skills, with the ability to translate complex information into clear, actionable learning content.
• Bachelor’s degree in related field or equivalent experience.
• Experience supporting large-scale processes or systems implementations preferred.
• Familiarity with LMS administration and content tracking a plus.
• Insurance license or industry designation (CIC, CISR, CPCU, or similar) is a plus.

Responsibilities

• Own the enablement and learning strategy for Operations and Client Servicing, aligned to the target operating model.
• Design modular, role-based curricula grounded in adult learning theory and instructional design best practices.
• Translate SOPs, process maps, and system changes into learning objectives and pathways.
• Design and maintain learning assets: job aids, e-learning modules, simulations, facilitator guides.
• Deliver learning via blended approaches and reinforce adoption with refreshers and quick references.
• Track learning effectiveness using KPIs and refine content based on feedback and data.
• Partner with Process Excellence, PMO, Operations, and Technology to ensure adoption-ready content.
• Support change adoption through learning enablement in collaboration with stakeholders.

Skills

Instructional design

Adult learning theory

Operational enablement

Cross-functional collaboration

Learning strategy

Education

Bachelor’s degree in Business, Education, Operations, Organizational Development

Tools

Epic or AMS

LMS administration

Job description

Howden is seeking a dynamic Capability and Enablement Lead to design and deliver role-based learning across US Retail Operations and Client Servicing. Reporting to the Head of Continuous Improvement & Change, this hands-on leadership role focuses on instructional design, learning strategy, and capability outcomes.

You will translate SOPs and system changes into clear performance-based objectives, build modular curricula, develop assets, and partner with SMEs and Operations leaders to ensure