Retail Training & Field Enablement Leader

MillerKnoll, Inc. in; Chicago (IL); On-site; USD 76,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Prescription Drug

Dental insurance

Vision insurance

401(k)

Paid Time Off

Job summary

Design Within Reach seeks a Senior Retail Training & Field Enablement Manager to lead learning strategy across its stores, developing onboarding, leadership and product education programs. The role requires strong facilitation, cross-functional collaboration, and travel to multiple markets.

You will design instructor-led, virtual and self-paced modules, build playbooks and ensure alignment with brand standards to improve selling capability and customer experience.

Qualifications

• 7–10 years of progressive experience in retail training, learning & development, field leadership or retail operations.
• Demonstrated success designing and facilitating scalable learning programs.
• Strong understanding of retail selling, customer experience, leadership development and adult learning.
• Experience facilitating instructor-led and virtual learning.
• Exceptional presentation, coaching and communication skills.

Responsibilities

• Develop and own the retail learning strategy.
• Design, build, launch and continuously improve onboarding, leadership and development programs.
• Create instructor-led, virtual and self-paced learning.
• Develop playbooks, facilitator guides, participant materials, videos, job aids and certification programs.
• Ensure content reflects brand standards and business priorities.
• Travel extensively to coach leaders, facilitate workshops, reinforce selling behaviors, service standards and support adoption of new initiatives.
• Partner with HR, Store Operations, Product, Marketing, Sales Operations, IT and Finance to support retail priorities.
• Measure learning effectiveness, refine curriculum and promote continuous learning.

Skills

Retail training

Learning & development

Public speaking

Presentation

Coaching

Communication

Project management

Microsoft PowerPoint

Microsoft Excel

Microsoft Word

Education

Bachelor's degree in Business

Bachelor's degree in Education

Bachelor's degree in Retail Management

Tools

LMS platforms

Office suite (MS Office)

Job description

Design Within Reach seeks a Senior Retail Training & Field Enablement Manager to lead learning strategy across its stores, developing onboarding, leadership and product education programs. The role requires strong facilitation, cross-functional collaboration, and travel to multiple markets.

You will design instructor-led, virtual and self-paced modules, build playbooks and ensure alignment with brand standards to improve selling capability and customer experience.