Instructional Technology Specialist

SUU; Cedar City (UT); On-site; USD 52,000 - 64,000; Full time

Job summary

Southern Utah University seeks an Instructional Technology Specialist to provide day-to-day Canvas LMS support for faculty, staff, and students. You will troubleshoot issues, manage requests, and help maintain training resources to facilitate effective use of Canvas.

You will also assist in supervising student workers, explore new educational technologies, and contribute to professional development within the Center for Teaching Innovation and Division of Academic Affairs.

Qualifications

• Bachelor’s degree or 4 years of relevant experience.
• Strong customer service skills across phone, email, and in-person with faculty, staff, students, and the public.
• Self-motivated and capable of working with little supervision and as a team member.
• Ability to prioritize and handle multiple tasks and projects.
• Knowledge of Canvas LMS or willingness to learn related tools.

Responsibilities

• Assist and support faculty, staff, and students in day-to-day Canvas functions.
• Assist LMS Administrator with supervising help desk duties and ensuring tasks are completed.
• Update and maintain training resources for Canvas and related technologies.
• Mentor Help Desk Support Student Workers.
• Assist in researching new technologies related to learning management systems.
• Provide professional development.
• Maintain educational technology equipment for the Center for Teaching Innovation.
• Other duties as assigned.

Skills

Customer service

Self-motivated

Team player

Multitasking

Communication

Education

Bachelor’s degree or 4 years relevant experience

Tools

Adobe Suite

Microsoft Office

Google Applications

Kaltura

HTML

Video conferencing software

Job description

The Instructional Technology Specialist reports to the Assistant Provost for Faculty Affairs and provides support to the Division of Academic Affairs regarding the Canvas Learning Management System (LMS).

• Assist and support faculty, staff, and students in day-to-day functions of Canvas. Support includes but is not limited to, troubleshooting Canvas issues, processing Canvas requests, and fielding operational questions through email, phone, and in-person settings.
• Assist LMS Administrator with the supervision of help desk duties and assuring the completion of required tasks.
• Update and maintain training resources to faculty, staff, and students. This includes maintaining student and faculty/staff orientations for Canvas and related technologies.
• Mentoring Help Desk Support Student Workers.
• Assist in initial research of new technologies related to learning management systems.
• Professional Development.
• Maintain educational technology equipment for the Center for Teaching Innovation.
• Other Duties as Assigned.

Minimum Qualifications

• Bachelors Degree/ 4 years relevant experience - Bachelor’s degree, preferably in technology, education, or related field, or 4 years of relevant experience.
• Strong customer service skills over phone, email, and in-person with faculty, staff, students, and the public.
• Self-motivated and capable of working with little supervision and as a member of a team.
• Ability to work cooperatively and professionally with faculty, staff, and CTI team on special projects with SUU faculty/staff, students, and the public.
• Ability to prioritize and handle multiple and simultaneous tasks/issues.
• Knowledge of or ability/willingness to learn various computer programs and platforms, such as Adobe Suite, Microsoft Office Suite, Google Applications, Kaltura, HTML, and video conferencing software.
• Knowledge of an education learning management system, preferably Canvas.

Preferred Qualifications

• Customer service experience.
• Experience providing technical support in a professional workplace setting.
• Experience providing training to colleagues.
• Higher education work experience.
• Experience with Adobe Suite, Microsoft Office Suite, Google Applications, Kaltura, HTML, video conferencing software or Canvas.

This position is contingent on funding.

Due to recent changes in H1B visa fees, Southern Utah University is no longer able to sponsor international faculty and staff that require an H1B visa and are currently living outside of the United States.