Academic Technology Support Specialist

Kent School; Kent (CT); On-site; USD 34,000 - 37,000; Full time

Job summary

Kent School is seeking an in-person Technology Support Specialist to provide first-line support for faculty, staff, and students. The role covers academic technology platforms like Canvas LMS and Google Workspace, plus BYOD device support.

You will work with the IT Manager and Director of Academic Technology, help manage tickets in FreshService, and help maintain documentation and end-user guides for efficient self-service.

Qualifications

• Bachelor's degree or a combination of education and relevant work experience in a technology support or customer service setting.
• Proficiency with Apple (macOS, iOS) and Microsoft (Windows) operating systems.
• Familiarity with Google Workspace for Education and Canvas LMS, or ability to learn new platforms quickly.
• Experience supporting personal devices in a BYOD environment is a plus.
• Strong communication skills, with the ability to explain technical concepts clearly to users of varying technical confidence.

Responsibilities

• Provide Level 1 academic technology support for platforms like Canvas LMS and Google Workspace.
• Troubleshoot configuration, access, and usability issues with instructional tools and escalate curriculum-related questions as needed.
• Maintain awareness of tools in use and assist with technology initiatives and communications.
• Monitor and resolve requests through the FreshService ticketing system with professional service.
• Support school devices (Mac, PC, iOS, Android) and BYOD programs, including network access and MFA support.
• Create and maintain end-user documentation and knowledge base articles.

Skills

Communication

Customer service

Teamwork

Technical empathy

Education

Bachelor's degree or equivalent

Tools

macOS

iOS

Windows

Google Workspace

Canvas LMS

FreshService

Job description

Kent School is seeking an in-person Technology Support Specialist to provide first-line support for faculty, staff, and students. The role covers academic technology platforms like Canvas LMS and Google Workspace, plus BYOD device support.

You will work with the IT Manager and Director of Academic Technology, help manage tickets in FreshService, and help maintain documentation and end-user guides for efficient self-service.