Campus Tech Support Specialist

Kent School Corporation; Kent (CT); On-site; USD 52,000 - 57,000; Full time

Job summary

Kent School is seeking a Technology Support Specialist to provide responsive help desk assistance for faculty, staff, and students. The role focuses on academic technology tools such as Canvas and Google Workspace, with strong emphasis on user-friendly, scalable support.

The position requires a Bachelor’s degree or equivalent, proficiency with macOS/iOS and Windows, and the ability to learn new platforms quickly. This is an in‑person, full‑time role within the Technology Department.

Qualifications

• Bachelor’s degree or equivalent in a technology support or customer service setting.
• Proficiency with Apple macOS/iOS and Microsoft Windows.
• Familiarity with Google Workspace for Education and Canvas LMS, or a demonstrated ability to learn new platforms quickly.
• Experience supporting personal devices in a BYOD environment is a plus.

Responsibilities

• Serve as a Level 1 support resource for academic technology platforms used across the school, including Canvas LMS and Google Workspace for Education.
• Help faculty and students resolve common configuration, access, and usability issues with instructional tools.
• Escalate curriculum‑related questions and deeper Canvas support to the Director of Academic Technology.
• Create and maintain end‑user documentation and knowledge base articles.

Skills

Communication skills

Technical support

BYOD experience

Team collaboration

Education

Bachelor’s degree or equivalent

Tools

macOS/iOS

Windows

Google Workspace

Canvas LMS

Job description

Kent School is seeking a Technology Support Specialist to provide responsive help desk assistance for faculty, staff, and students. The role focuses on academic technology tools such as Canvas and Google Workspace, with strong emphasis on user-friendly, scalable support.

The position requires a Bachelor’s degree or equivalent, proficiency with macOS/iOS and Windows, and the ability to learn new platforms quickly. This is an in‑person, full‑time role within the Technology Department.