E-Learning Support Specialist: Canvas & Faculty Tech

University of Florida; Gainesville (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

University of Florida is seeking an intermediate-level eLearning Support Specialist to join Academic Technology e-Learning Support on the Gainesville campus. The role focuses on assisting faculty, staff, and students with e-Learning tools like Canvas, VoiceThread, and Qualtrics, through phone and ticket-based support.

Ideal candidates have higher-education experience, expertise with course management systems, and strong diagnostic and troubleshooting skills.

Qualifications

• Requires Associates degree with 2+ years of relevant experience, or a high school diploma plus 4+ years of experience.
• Experience in higher education and supporting course management systems (Canvas) preferred.
• Strong diagnostic, troubleshooting, and problem-solving abilities for instructional tech.

Responsibilities

• Troubleshoot, analyze, and recommend solutions for e-Learning tool issues.
• Refer complex problems to vendors or campus computing services as needed.
• Interact with clients via phone, email, tickets, chat, and web-based tools.
• Test new educational technologies and assist with rollout plans and decision-making.
• Support faculty by collaborating with Instructional Design, Video Production, and Learning Analytics.

Skills

Higher education experience

Canvas proficiency

User support experience

Diagnostics skills

Learning technologies

Education

Associates degree

High school diploma or equivalent

Job description

University of Florida is seeking an intermediate-level eLearning Support Specialist to join Academic Technology e-Learning Support on the Gainesville campus. The role focuses on assisting faculty, staff, and students with e-Learning tools like Canvas, VoiceThread, and Qualtrics, through phone and ticket-based support.

Ideal candidates have higher-education experience, expertise with course management systems, and strong diagnostic and troubleshooting skills.