Academic Tech Support Pro: Canvas & Google Expert

Kent School; Kent (CT); On-site; USD 34,000 - 37,000; Full time

Job summary

Kent School is seeking a Technology Support Specialist to provide frontline support for faculty, staff, and students. You will assist with Canvas LMS, Google Workspace, and various instructional tools while working as part of the Technology Department's help desk, reporting to the IT Manager.

The role emphasizes clear communication, customer service, and teamwork in a school setting, with an expected in-person schedule and a salary range stated.

Qualifications

• Bachelor’s degree or combination of education and relevant work experience in a technology support or customer service setting.
• Proficiency with Apple (macOS, iOS) and Microsoft (Windows) operating systems.
• Familiarity with Google Workspace for Education and Canvas LMS, or demonstrated ability to learn new platforms quickly.
• Experience supporting personal devices in a BYOD environment is a plus.
• Strong communication skills and ability to explain technical concepts clearly.

Responsibilities

• Serve as Level 1 support for academic technology platforms used across the school, including Canvas LMS and Google Workspace for Education.
• Help faculty and students resolve common configuration, access, and usability issues with instructional tools.
• Escalate curriculum-related questions and deeper Canvas support to the Director of Academic Technology.
• Stay current with Kent's academic technology platforms and build familiarity with new tools.
• Create and maintain end-user documentation and knowledge base articles to support self-service.
• Monitor, resolve, and escalate support requests via FreshService.
• Provide hands-on support for school-owned and BYOD devices (Mac, PC, iOS, Android).
• Assist with network access, authentication, and MFA within procedures.
• Support onboarding and offboarding with the IT Manager.
• Assist with maintenance of classroom A/V equipment and printers.

Skills

macOS/iOS

Windows

Google Workspace for Education

Canvas LMS

BYOD experience

Communication skills

Customer service orientation

Team collaboration

Education

Bachelor's degree in technology support or related field

Tools

FreshService

Job description

Kent School is seeking a Technology Support Specialist to provide frontline support for faculty, staff, and students. You will assist with Canvas LMS, Google Workspace, and various instructional tools while working as part of the Technology Department's help desk, reporting to the IT Manager.

The role emphasizes clear communication, customer service, and teamwork in a school setting, with an expected in-person schedule and a salary range stated.