Cantonese-Speaking Customer Success Specialist

Teleperformance; United States; À distance; USD 36 000 - 48 000; Plein temps

Résumé du poste

Remote Jobs is seeking a Customer Success Specialist to respond to customer requests via inbound calls and email, acting as the primary contact for customers using the website shopping channel and upholding our values of responsibility and excellence.

The role requires a Bachelor's degree or Diploma, 6 months of customer support experience, and B2 level English. Strong communication, listening, and data-handling skills are essential for success.

Qualifications

• Education: Bachelor's degree or diploma/equivalent in any discipline.
• B2 level English proficiency (reading, writing, speaking, listening).
• Minimum 6 months in customer support; call centre experience beneficial.

Responsabilités

• Respond to customer requests via inbound phone and email channels.
• Manage customer concerns and provide information based on enquiries.
• Represent the brand professionally and protect customer data.

Connaissances

Customer service orientation

Active listening

Problem solving

Communication

Emotional intelligence

Formation

Bachelor’s Degree

Diploma or equivalent

Outils

Typing 40 wpm

Microsoft Windows

Microsoft Office

Description du poste

Remote Jobs is seeking a Customer Success Specialist to respond to customer requests via inbound calls and email, acting as the primary contact for customers using the website shopping channel and upholding our values of responsibility and excellence.

The role requires a Bachelor's degree or Diploma, 6 months of customer support experience, and B2 level English. Strong communication, listening, and data-handling skills are essential for success.