Customer Success & Brand Advocate

Customer Success Specialist (CSS); Pasadena (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

The Customer Success Specialist (CSS) position involves assisting customers with online orders and providing support through phone and email channels. Applicants should have a Bachelor's Degree or similar, along with B2 level English proficiency and at least 6 months of customer support experience. Key responsibilities include securing payment information and maintaining high service quality standards.

Candidates must exhibit strong interpersonal skills, critical thinking, and a customer-focused attitude at all times. The role is crucial in representing the client's brand positively and effectively.

Qualifications

• Must have B2 level English language proficiency.
• Minimum typing speed of 40wpm with 90% accuracy.
• 6 months experience in customer support or relevant degree.

Responsibilities

• Support customers in placing online orders.
• Provide support through phone and email.
• Process payments securely and accurately.
• Identify and elevate priority customer issues.
• Maintain job knowledge through continuous learning.

Skills

Customer Service orientation

Active Listening Skills

Critical thinking

Good reasoning and analytical skills

Education

Bachelor's Degree or equivalent

Tools

Microsoft Office

Job description

The Customer Success Specialist (CSS) position involves assisting customers with online orders and providing support through phone and email channels. Applicants should have a Bachelor's Degree or similar, along with B2 level English proficiency and at least 6 months of customer support experience. Key responsibilities include securing payment information and maintaining high service quality standards.

Candidates must exhibit strong interpersonal skills, critical thinking, and a customer-focused attitude at all times. The role is crucial in representing the client's brand positively and effectively.