Customer Service Representative

OCBridge; Bakersfield (CA); On-site; USD 35,000 - 47,000; Full time

Job summary

OCBridge is seeking a customer service specialist to be the first point of contact for our customers in Bakersfield, CA. You’ll handle inbound inquiries via phone and live chat, assist with orders, delivery status, and product questions, and help with basic product usage and setup.

You will log interactions, follow up on open issues, and escalate when needed, all while representing our brand with friendliness and consistency across touchpoints.

Qualifications

• Customer-first mindset with ownership and follow-through.
• Structured thinker with sharp attention to detail.
• Genuine curiosity about how products work and how to help customers.

Responsibilities

• Handle inbound customer inquiries via phone and live chat in a timely and professional manner
• Support customers with questions related to orders, delivery status, and product information
• Help customers with basic product usage, setup, and accessory questions
• Accurately log customer interactions and follow through on open issues, escalating when needed
• Represent our brand with friendliness and consistency across every customer touchpoint.

Skills

Customer focus

Communication

Multitasking

Job description

As part of our Customer Service team, you'll be the first point of contact for our customers — and a key part of what makes their experience with us a good one.

• Handle inbound customer inquiries via phone and live chat in a timely and professional manner
• Support customers with questions related to orders, delivery status, and product information
• Help customers with basic product usage, setup, and accessory questions
• Accurately log customer interactions and follow through on open issues, whether that means resolving them directly or escalating to the right team;
• Represent our brand with friendliness and consistency across every customer touchpoint.

• Excellent English communication skills, both written and verbal;
• Mandarin Chinese proficiency is a plus — we serve a diverse customer base and Chinese-speaking candidates are strongly encouraged to apply.

Qualifications:

• Customer-first mindset with a strong sense of ownership and follow-through, Reliable, organized, and able to manage multiple customer interactions without dropping the ball;
• Structured thinker with sharp attention to detail — you catch things others miss;
• Genuine curiosity about how products work; you're comfortable asking questions and figuring things out.

A note on background:

• We welcome career changers. If you're coming from a different field, what matters most to us is that you're motivated, coachable, and genuinely interested in the products you'll be supporting — not just looking for any job.