Cantonese Customer Service Specialist

Teleperformance; United States; Remote; USD 7,300 - 10,000; Full time

Benefits offered by this job

Competitive salary

Paid training

Diverse work environment

Career growth opportunities

Job summary

Teleperformance is hiring Cantonese-speaking Customer Service Representatives to handle email, live chat, and phone inquiries with a customer-first approach. You will resolve issues, document interactions, and escalate complex cases while meeting performance targets.

The role supports a diverse team in a fast-paced environment and requires flexibility for weekend/public holiday rotations. Based in Johor or willing to relocate, you will receive paid training, career development, and a competitive

Qualifications

• Proficiency in Cantonese (spoken and written) and English.
• Fresh graduates are welcome to apply.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks and work under pressure.
• Flexible to work on rotational shifts, including weekends and public holidays.
• Based in Johor or willing to relocate.

Responsibilities

• Handle inquiries via email, chat, and phone in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve concerns with empathy and professionalism.
• Document interactions and update records in the system.
• Escalate complex issues to relevant teams when needed.
• Collaborate with team members and supervisors to meet targets and SLAs.
• Maintain a positive, customer-first attitude at all times.

Skills

Cantonese

English proficiency

Communication skills

Problem-solving

Multi-tasking

Flexible shifts

Job description

Teleperformance is hiring Cantonese-speaking Customer Service Representatives to handle email, live chat, and phone inquiries with a customer-first approach. You will resolve issues, document interactions, and escalate complex cases while meeting performance targets.

The role supports a diverse team in a fast-paced environment and requires flexibility for weekend/public holiday rotations. Based in Johor or willing to relocate, you will receive paid training, career development, and a competitive