Cannabis Wellness Specialist — Customer-First Care

Green Thumb Industries; Hermitage (Mercer County); On-site; USD 35,000 - 52,000; Full time

Job summary

Green Thumb Industries is seeking a Personal Care Specialist to engage customers in our retail dispensary, educate on products and consumption methods, and recommend regimens tailored to needs. You will help keep the sales floor well-stocked, compliant, and welcoming while supporting store operations and safety protocols.

The role requires 21+ with background checks and the ability to work varied shifts, including weekends.

Qualifications

• At least one year of customer service experience.
• Must be 21+ and pass background checks.
• Able to work varied shifts including mornings, days, nights, weekends.
• Valid driver's license or state ID.

Responsibilities

• Engage with and assist patients and customers in a retail environment.
• Educate customers about products, consumption methods, and safety.
• Recommend safe, effective regimens based on customer needs and product knowledge.
• Maintain a clean, stocked, and compliant sales floor.
• Support management to ensure store operations run smoothly and in compliance with regulations.

Skills

Customer service

Communication

Product knowledge

Retail experience

HIPAA compliance

Tools

POS system

Job description

Green Thumb Industries is seeking a Personal Care Specialist to engage customers in our retail dispensary, educate on products and consumption methods, and recommend regimens tailored to needs. You will help keep the sales floor well-stocked, compliant, and welcoming while supporting store operations and safety protocols.

The role requires 21+ with background checks and the ability to work varied shifts, including weekends.