Cannabis Wellness & Customer Care Specialist

Green Thumb Industries; Wesley Chapel (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Green Thumb Industries in Wesley Chapel, FL is seeking a Rise Personal Care Specialist to provide one-on-one support to patients and customers in our dispensary. You will guide product selection, education on consumption methods, and safety, drawing on GTI's menu to tailor recommendations.

The role emphasizes friendly, professional service in a fast-paced retail environment; you will assist with orders, inventory, and daily store operations while adhering to state cannabis regulations.

Qualifications

• At least one year of customer service experience, preferably in retail.
• Ability to work a schedule including mornings, days, nights, and weekends.
• Reliable attendance and punctuality, with no tolerance for absences.
• Must be 21 years or older and pass background checks for cannabis employment.
• Must have a valid driver’s license or state ID and comply with regulations for working in cannabis.

Responsibilities

• Assist patients/customers in a retail cannabis setting with product education.
• Support operations to ensure store readiness, inventory accuracy, and order flow.
• Maintain safety, regulatory compliance, and HIPAA-related privacy where applicable.
• Maintain clean, stocked sales floor and engage with customers professionally.

Skills

Customer service

Attendance reliability

Communication

Shift flexibility

POS familiarity

Tools

POS systems

Job description

Green Thumb Industries in Wesley Chapel, FL is seeking a Rise Personal Care Specialist to provide one-on-one support to patients and customers in our dispensary. You will guide product selection, education on consumption methods, and safety, drawing on GTI's menu to tailor recommendations.

The role emphasizes friendly, professional service in a fast-paced retail environment; you will assist with orders, inventory, and daily store operations while adhering to state cannabis regulations.