Cannabis Dispensary Personal Care Specialist

Green Thumb Industries (GTI); Silver Spring (MD); On-site; USD 20,000 - 29,000; Full time

Job summary

Green Thumb Industries (GTI) is hiring a Rise Personal Care Specialist to engage with patients and customers in a cannabis dispensary, guiding product choices and usage methods. The role emphasizes education, safety, and exceptional customer service within a busy retail environment.

You will help maintain stock, support store operations, and ensure compliance with local/state regulations while delivering a positive customer experience.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience.
• Ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends.
• Must pass all required background checks including state cannabis employment requirements and be 21 years or older

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction
• Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs. Responsible for remaining up to date on product knowledge.
• Promote a work environment that is positive, communicative, patient and/or customer-oriented
• Assist in verifying order deliveries for accuracy
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations, including daily activities, maintenance, and patient information for any reported issues and/or complaints
• Ensure local and state cannabis regulations are properly enforced and upheld
• Ensure sales floor is properly stocked and presence of the store is well maintained and compliant
• Maintenance of hard copy files as required
• Follow security measures and safety compliance procedures
• Complete duties at assigned workstations, as determined by management, during scheduled shifts including: Front of House: Check In, Sales Floor, POS (Kiosk, In-Store, Pre-Order), Curbside, Roll Thru; Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts; Maintenance: Uphold cleanliness, safety, and presentation standards throughout the dispensary; Other duties as assigned

Skills

Customer service

POS systems

Communication

Teamwork

Attention to detail

Job description

Green Thumb Industries (GTI) is hiring a Rise Personal Care Specialist to engage with patients and customers in a cannabis dispensary, guiding product choices and usage methods. The role emphasizes education, safety, and exceptional customer service within a busy retail environment.

You will help maintain stock, support store operations, and ensure compliance with local/state regulations while delivering a positive customer experience.