Cannabis Wellness Concierge

Green Thumb Industries; Whitehall (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Green Thumb Industries is seeking a RISE Personal Care Specialist to connect with patients and customers in our dispensary, guiding them to the right GTI products and consumption methods. You will educate customers, support store operations, and ensure compliance with cannabis regulations while delivering friendly, professional service across varied shifts.

The role requires a minimum of one year in customer service, availability for mornings, days, nights and weekends, and the ability to work

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience.
• Must be 21 years or older
• Must pass all required background checks including state-specific cannabis employment requirements
• Possess valid driver's license or state ID
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry
• Prior cannabis experience not required

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction
• Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer's needs.
• Promote a work environment that is positive, communicative, patient and/or customer-oriented
• Assist in verifying order deliveries for accuracy
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations

Skills

Customer service

Cannabis knowledge

POS systems

Communication skills

Team relationships

Regulatory compliance

Instruction adherence

Professionalism

Tools

POS systems

Job description

Green Thumb Industries is seeking a RISE Personal Care Specialist to connect with patients and customers in our dispensary, guiding them to the right GTI products and consumption methods. You will educate customers, support store operations, and ensure compliance with cannabis regulations while delivering friendly, professional service across varied shifts.

The role requires a minimum of one year in customer service, availability for mornings, days, nights and weekends, and the ability to work