Cannabis Wellness Concierge | In-Store Customer Educator

Green Thumb Industries (GTI); Kendall (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Green Thumb Industries (GTI) is hiring a Personal Care Specialist for its Kendall, FL dispensary. The role centers on one-on-one interactions with patients and customers, guiding them to the right GTI products and consumption methods to meet their needs.

The position requires strong customer service skills, the ability to educate on products and safety, and a willingness to stay current with product knowledge and regulations. A 21+ age requirement and background checks apply.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience.
• Must be able to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends.
• Must pass all required background checks including state-specific cannabis employment requirements.
• Must be 21 years or older; possess valid driver’s license or state ID.

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction
• Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs
• Promote a work environment that is positive, communicative, patient and/or customer-oriented
• Assist in verifying order deliveries for accuracy
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with applicable rules and regulations
• Ensure local and state cannabis regulations are properly enforced and upheld
• Ensure sales floor is properly stocked and presence of the store is well maintained and compliant
• Maintenance of hard copy files as required
• Follow security measures and safety compliance procedures
• Complete duties at assigned workstations, as determined by management, during scheduled shifts include: Front of House: Check In, Sales Floor, POS, Curbside, Roll Thru; Back of House: Fulfillment, Receiving, Replenishment, Inventory Counts; Maintenance: Cleanliness, safety, presentation; Other duties as assigned

Skills

Customer service

Communication

Cannabis regulations

POS systems

Teamwork

Tools

POS systems

Job description

Green Thumb Industries (GTI) is hiring a Personal Care Specialist for its Kendall, FL dispensary. The role centers on one-on-one interactions with patients and customers, guiding them to the right GTI products and consumption methods to meet their needs.

The position requires strong customer service skills, the ability to educate on products and safety, and a willingness to stay current with product knowledge and regulations. A 21+ age requirement and background checks apply.