Cannabis Wellness Concierge

Green Thumb Industries (GTI); New Castle (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Green Thumb Industries (GTI) in New Castle, PA, is seeking a Personal Care Specialist to engage customers in a welcoming retail setting, educate on GTI products, and recommend appropriate regimens. The role emphasizes safety, regulatory compliance, and collaborative teamwork.

The ideal candidate will have 1+ year of customer service, the ability to work varied shifts, and a commitment to accurate order processing and store upkeep. Join GTI’s mission to promote wellness through cannabis products.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience
• Must be 21 years or older
• Must pass all required background checks including state cannabis employment requirements
• Possess valid driver’s license or state ID

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment
• Educate customers on product options, consumption methods, and safety as part of interaction
• Recommend safe and effective regimens based on customer needs and product knowledge
• Maintain a positive, customer-oriented store environment
• Assist in verifying order deliveries for accuracy
• Support management to ensure store operations run smoothly and in compliance with regulations

Skills

Customer service

POS systems

Communication

Attention to detail

Product knowledge

Tools

POS software

MS Office

Job description

Green Thumb Industries (GTI) in New Castle, PA, is seeking a Personal Care Specialist to engage customers in a welcoming retail setting, educate on GTI products, and recommend appropriate regimens. The role emphasizes safety, regulatory compliance, and collaborative teamwork.

The ideal candidate will have 1+ year of customer service, the ability to work varied shifts, and a commitment to accurate order processing and store upkeep. Join GTI’s mission to promote wellness through cannabis products.