Cannabis Wellness Concierge

Green Thumb Industries (GTI); Silver Spring (MD); On-site; USD 20,000 - 29,000; Full time

Job summary

Green Thumb Industries (GTI) is hiring a Rise Personal Care Specialist to engage with patients and customers in our Maryland dispensary, helping them choose the right products and consumption methods. You will educate shoppers, ensure compliance with cannabis regulations, and maintain a welcoming, well-stocked store

The role requires 21+ with reliable attendance, the ability to work varied shifts, and prior customer service experience. GTI emphasizes safety, integrity, and community wellbeing.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience.
• Must meet scheduling and availability requirements, including mornings, days, nights, and weekends.
• Must have reliable attendance.
• Must be 21 years or older.
• Must pass all required background checks including state cannabis employment requirements.
• Possess valid driver’s license or state ID.
• Must be compliant with all legal or company regulations for working in the cannabis industry.
• Prior cannabis experience not required.

Responsibilities

• Engage with and assist patients/customers in a retail environment.
• Educate customers on products, methods of consumption, and safety.
• Recommend safe regimens and stay updated on product knowledge.
• Promote a positive, customer-focused store atmosphere.
• Verify order deliveries for accuracy.
• Support store operations and compliance with regulations.
• Maintain stocking and cleanliness of the sales floor.
• Follow security and safety procedures.

Skills

Customer service

Cannabis product knowledge

Communication

POS experience

Regulatory compliance

Professionalism and discretion

Tools

POS systems

Job description

Green Thumb Industries (GTI) is hiring a Rise Personal Care Specialist to engage with patients and customers in our Maryland dispensary, helping them choose the right products and consumption methods. You will educate shoppers, ensure compliance with cannabis regulations, and maintain a welcoming, well-stocked store

The role requires 21+ with reliable attendance, the ability to work varied shifts, and prior customer service experience. GTI emphasizes safety, integrity, and community wellbeing.