Cannabis Wellness Concierge

Green Thumb Industries; New Castle (PA); On-site; USD 21,000 - 28,000; Full time

Job summary

Green Thumb Industries seeks a Personal Care Specialist to engage customers in a retail dispensary. You will guide product selections, explain consumption methods, and ensure safe, compliant experiences for patients and customers.

As a frontline associate, you’ll stay current on GTI products, support store operations, and help maintain a welcoming environment. Must be 21+ and excel in customer service.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience.
• Ability to work varied shifts including mornings, days, nights and weekends.
• Must pass background checks and comply with cannabis industry requirements.

Responsibilities

• Engage with patients and customers in a customer-facing retail environment.
• Educate customers on products, methods of consumption, and safety.
• Recommend a safe regimen and stay up-to-date on GTI products.
• Maintain a positive, patient-focused store atmosphere.
• Assist in verifying order deliveries for accuracy.
• Support store operations and ensure compliance with regulations.

Skills

Customer service

Cannabis knowledge

Communication

POS experience

Tools

POS systems

Job description

Green Thumb Industries seeks a Personal Care Specialist to engage customers in a retail dispensary. You will guide product selections, explain consumption methods, and ensure safe, compliant experiences for patients and customers.

As a frontline associate, you’ll stay current on GTI products, support store operations, and help maintain a welcoming environment. Must be 21+ and excel in customer service.