Cannabis Wellness Concierge

Green Thumb Industries; Henderson (NV); On-site; USD 34,000 - 52,000; Full time

Job summary

Green Thumb Industries in Henderson, NV is seeking a Customer Care Specialist to assist customers in our cannabis retail environment, helping them select products and consumption methods. You will educate customers, maintain store standards, and ensure accurate order processing at the point of sale.

The role emphasizes product knowledge, compliance with regulations, and collaborative support to management to ensure smooth daily operations in a fast-paced dispensary.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience.
• Must be 21 years or older under state law.
• Must pass all required background checks including state cannabis employment requirements.
• Possess valid driver's license or state ID.
• Must comply with all legal and company regulations for working in cannabis industry.

Responsibilities

• Engage with and assist customers in a retail cannabis environment
• Educate customers on products, methods of consumption, and safety
• Recommend safe and effective regimens based on customer needs
• Maintain a positive, customer-focused store environment
• Verify order deliveries for accuracy and assist management with daily operations
• Ensure compliance with local/state cannabis regulations and store policies
• Keep sales floor stocked and store appearance compliant
• Follow security and safety procedures

Skills

Customer service

Cannabis knowledge

Communication

POS experience

HIPAA compliance

Teamwork

Education

High school diploma or equivalent

Tools

POS systems

Job description

Green Thumb Industries in Henderson, NV is seeking a Customer Care Specialist to assist customers in our cannabis retail environment, helping them select products and consumption methods. You will educate customers, maintain store standards, and ensure accurate order processing at the point of sale.

The role emphasizes product knowledge, compliance with regulations, and collaborative support to management to ensure smooth daily operations in a fast-paced dispensary.