Cannabis Wellness Advisor: Consultative Sales & Compliance

SUNNYSIDE; Leicester (MA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Major medical

Dental insurance

Vision insurance

401(K) match

Stock options

Paid holidays

Paid time off

Employee discount program

Job summary

Sunnyside is hiring a Wellness Advisor to guide customers in selecting cannabis products, ensuring compliance and a best-in-class experience. You will greet customers, educate on products, and manage the verification and checkout process in a fast-paced environment.

We seek energetic individuals with strong interpersonal skills, a minimum of 1 year in customer service, and the ability to lift up to 50 pounds. Weekend availability and flexibility are required.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality experience preferred.
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).

Responsibilities

• Greet customers, ensuring a best-in-class experience.
• Build customer relationships by listening to customer needs and fostering a welcoming environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify proper documentation and ID for customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
• Label and package customer orders.
• Perform accurate cash handling in the company’s Point of Sale system, following SOPs.
• Maintain accurate records of dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations.
• Assist managers with organizing sales floor merchandise and product displays.
• Ensure security measures and safety compliance in the store according to Company SOPs.
• Assist in keeping the store an organized and clean environment for customers and team
• Escalate any employee or customer issues to management.

Skills

Customer service

Retail experience

Flexibility

Communication skills

Learning ability

Lifting up to 50 lbs

Education

High School Diploma

Job description

Sunnyside is hiring a Wellness Advisor to guide customers in selecting cannabis products, ensuring compliance and a best-in-class experience. You will greet customers, educate on products, and manage the verification and checkout process in a fast-paced environment.

We seek energetic individuals with strong interpersonal skills, a minimum of 1 year in customer service, and the ability to lift up to 50 pounds. Weekend availability and flexibility are required.