Cannabis Wellness Advisor: Expert Customer Experience

Cresco Labs; Erie (Erie County); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Major medical

401(K) match

FSA/HSA programs

LTD/STD options

Life insurance and AD&D

Paid holidays

Paid time off

Annual discretionary bonuses

Stock options

Employee discount program

Job summary

Cresco Labs’ Sunnyside dispensaries are seeking a Wellness Advisor to assist customers in selecting appropriate cannabis products and to act as an ambassador for our mission to normalize and professionalize cannabis. You will handle customer lifecycle from check-in to checkout, ensuring compliance with state regulations and company standards.

The role emphasizes strong customer service, product knowledge, and adherence to state rules, with a focus on training, development, diversity, and

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality experience preferred.
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).

Responsibilities

• Greet customers, ensuring a best-in-class experience.
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify proper documentation and ID for customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion.
• Label and package customer orders.
• Perform accurate cash handling in the company's Point of Sale system, following SOPs.
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations.
• Assist managers with organizing sales floor merchandise and product displays.
• Ensure security measures and safety compliance in the store according to Company SOPs.
• Assist in keeping the store an organized and clean environment for customers and team.
• Escalate any employee or customer issues to management.

Skills

Customer service

Retail experience

Communication skills

Cash handling

Product knowledge

Education

High School Diploma or equivalent

Job description

Cresco Labs’ Sunnyside dispensaries are seeking a Wellness Advisor to assist customers in selecting appropriate cannabis products and to act as an ambassador for our mission to normalize and professionalize cannabis. You will handle customer lifecycle from check-in to checkout, ensuring compliance with state regulations and company standards.

The role emphasizes strong customer service, product knowledge, and adherence to state rules, with a focus on training, development, diversity, and