Cannabis Wellness Advisor

Cresco Labs; Schaumburg (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) match

FSA/HSA

Long-term disability

Short-term disability

Life insurance

AD&D

Paid holidays

Paid time off

Stock options

Employee discount

Job summary

Cresco Labs is seeking a Wellness Advisor for Sunnyside to guide customers through cannabis product selections and ensure regulatory compliance. You will manage the customer lifecycle from check-in to checkout with strong service, product knowledge, and a commitment to safety and legality.

Responsibilities include consultations, education on products, accurate order handling, and maintaining a welcoming environment.

Qualifications

• High School Diploma or equivalent.
• Minimum 1 year experience in customer service; retail or hospitality experience preferred.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Willingness to learn and understand cannabinoids and how they interact with the human body.
• Regularly required to type, sit, stand, bend, reach, push, pull, lift, carry and move about the dispensary

Responsibilities

• Greet customers, ensuring a best-in-class experience.
• Verify proper documentation and ID for customers.
• Conduct customer consultations and handle standard questions or complaints. Escalate any employee or customer issues to management.
• Build customer relationships by asking questions about and listening attentively to customer needs, fostering a welcoming and reassuring environment.
• Assist customers in product selection through education of different cannabis products and their varying impact on the human body.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks.
• Label and package customer orders.
• Ensure product stock is organized and meets compliance regulations.
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures.
• Assist in maintaining accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Assist in performing routine inventory counts of all products.
• Follows all security protocols and safety standards as outlined in company SOPs.
• Assist with management responsibility of organizing sales floor merchandise and product displays.
• Assist in maintaining a clean, safe, and organized environment for customers and team.

Skills

Customer service

Communication

Product knowledge

Education

High School Diploma or equivalent

Job description

Cresco Labs is seeking a Wellness Advisor for Sunnyside to guide customers through cannabis product selections and ensure regulatory compliance. You will manage the customer lifecycle from check-in to checkout with strong service, product knowledge, and a commitment to safety and legality.

Responsibilities include consultations, education on products, accurate order handling, and maintaining a welcoming environment.