Cannabis Dispensary Customer Care & Product Expert

Green Thumb Industries (GTI); Tallahassee (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Green Thumb Industries (GTI) seeks a RISE Personal Care Specialist to assist patients and customers in a retail dispensary setting. You will provide product knowledge, education on consumption methods, and safe-use guidance while delivering friendly, attentive service.

Responsibilities include guiding customers from check-in to checkout, stocking, and maintaining compliance with local cannabis regulations. Training is provided; prior cannabis experience is not required.

Qualifications

• At least one year of customer service experience; preference for candidates with specialty, customer-facing retail experience.
• Must be 21 years or older.
• Must pass all required background checks including state-specific cannabis employment requirements.
• Possess valid driver’s license or state ID.
• Must be and remain compliant with all legal or company regulations for working in the cannabis industry.
• Prior cannabis experience not required.

Responsibilities

• Engage with and assist patients and/or customers in a customer-facing, intimate retail environment.
• Play an active part in patients' and/or customers' education on products, methods of consumption, and safety as part of patient interaction.
• Utilize product and consumption-method knowledge to recommend a safe and effective regimen suited to each patient and/or customer’s needs.
• Promote a work environment that is positive, communicative, patient and/or customer-oriented.
• Assist in verifying order deliveries for accuracy.
• Provide necessary support to the management team to ensure retail store operations run smoothly, properly, and in compliance with the applicable rules and regulations.
• Ensure local and state cannabis regulations are properly enforced and upheld.
• Maintain the sales floor and ensure store presence is compliant.
• Follow security measures and safety compliance procedures.

Skills

Customer service

Scheduling flexibility

Reliable attendance

21+ years old

Background checks

Driver's license

Cannabis compliance

Team player

Tools

POS systems

Job description

Green Thumb Industries (GTI) seeks a RISE Personal Care Specialist to assist patients and customers in a retail dispensary setting. You will provide product knowledge, education on consumption methods, and safe-use guidance while delivering friendly, attentive service.

Responsibilities include guiding customers from check-in to checkout, stocking, and maintaining compliance with local cannabis regulations. Training is provided; prior cannabis experience is not required.