Cannabis Retail Lead - Customer Experience & Ops

CODES Cannabis; Taylor (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

CODES Cannabis in Taylor, MO seeks a Lead to drive performance, foster an inclusive store culture, and deliver exceptional customer experiences across touchpoints. This role blends hands-on leadership with strong operations knowledge and cannabis education to empower the team.

The position emphasizes coaching, inventory control, cash procedures, and customer relationship management to promote loyalty and steady store growth.

Qualifications

• In-depth knowledge of cannabis products, strains, and industry trends.
• Strong understanding of local and state regulations governing cannabis operations.
• Excellent leadership, communication, and organizational skills.
• Ability to travel to multiple locations per week.
• Strong written and verbal communication skills.
• Positive attitude and flexibility.
• Microsoft Suite experience.
• Familiarity with POS systems, Dutchie, METRC, or other cannabis-specific software preferred.
• Strong cash counting skills.
• Strong organizational skills.

Responsibilities

• Lead daily store operations and ensure opening/closing duties are executed accurately.
• Train staff, run daily huddles, and motivate the team to hit goals.
• Maintain cash handling procedures and nightly deposits.
• Oversee inventory reconciliation, vault organization, and order fulfillment.
• Drive customer engagement and upsell to build loyalty.
• Foster an inclusive, compliant store culture aligned with company values.

Skills

Leadership

Customer service

Communication

Team motivation

Cash handling

Inventory control

Microsoft Office

POS systems

Training & development

Tools

Dutchie

METRC

Microsoft Office

Inventory management software

Job description

CODES Cannabis in Taylor, MO seeks a Lead to drive performance, foster an inclusive store culture, and deliver exceptional customer experiences across touchpoints. This role blends hands-on leadership with strong operations knowledge and cannabis education to empower the team.

The position emphasizes coaching, inventory control, cash procedures, and customer relationship management to promote loyalty and steady store growth.