Cannabis Store Lead - Drive Performance Customer Experience

Good Day Farm; St. Louis (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Good Day Farm is seeking a Lead to join our management team in driving performance, fostering an inclusive store culture, and delivering exceptional customer experiences across all touchpoints in the cannabis retail environment.

The role combines hands-on leadership, operational know-how, and a passion for cannabis education and customer service, with responsibilities spanning training, coaching, inventory management, and sales support.

Qualifications

• In-depth knowledge of cannabis products, strains, and industry trends.
• Strong understanding of local and state regulations governing cannabis operations.
• Excellent leadership, communication, and organizational skills.
• Ability to travel to multiple locations per week.
• Strong written and verbal communication skills.

Responsibilities

• Train and develop staff; build daily huddles and zone charts; motivate the team to achieve goals.
• Lead by example in uniform, timeliness, customer experience, and upholding company standards.
• Coach staff and set performance standards for each team member.
• Support day-to-day leadership functions and store maintenance.
• Promote morale, inclusion, and professional growth; participate in events and promotions.
• Maintain alignment with the company’s core values and mission.

Skills

Leadership

Customer service

Team motivation

Communication

Tools

POS systems

Dutchie

METRC

Job description

Good Day Farm is seeking a Lead to join our management team in driving performance, fostering an inclusive store culture, and delivering exceptional customer experiences across all touchpoints in the cannabis retail environment.

The role combines hands-on leadership, operational know-how, and a passion for cannabis education and customer service, with responsibilities spanning training, coaching, inventory management, and sales support.