Cannabis Shift Lead — Fast-Paced Customer Service Leader

House of Dank Holdings, LLC; Berkley (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

House of Dank Holdings, LLC in Michigan is seeking Shift Leaders for our Woodward Location. You will oversee daily store tasks, mentor staff, and collaborate with the Store Manager to ensure exceptional customer service.

Applicants must have cannabis industry experience and prior managerial experience is highly preferred. Open availability and strong communication skills are essential; familiarity with Metrc and Dutchie/LeafLogix is greatly preferred.

Qualifications

• Cannabis industry experience required.
• Strong communication and organizational skills.
• Ability to work under pressure in fast-paced environment.
• Must be able to travel to corporate office or current retail locations for training.

Responsibilities

• Assist Walk-In team members with customer service issues such as product questions, pricing issues, etc. (escalate exchanges, returns, and extenuating issues to higher store management)
• Help oversee daily tasks and organization of the sales floor
• Assist the Store Manager in monitoring all employees including Walk-In Team, Curbside Team, Delivery Team, and Inventory Team
• Mentor, motivate, and coach employees to ensure exemplary customer service
• Assist any department in the retail location as needed

Skills

Leadership experience

Communication skills

Organizational skills

Open availability

Ability to work under pressure

Tools

Metrc

LeafLogix

Dutchie

Job description

House of Dank Holdings, LLC in Michigan is seeking Shift Leaders for our Woodward Location. You will oversee daily store tasks, mentor staff, and collaborate with the Store Manager to ensure exceptional customer service.

Applicants must have cannabis industry experience and prior managerial experience is highly preferred. Open availability and strong communication skills are essential; familiarity with Metrc and Dutchie/LeafLogix is greatly preferred.