Cannabis Retail Team Lead: Customer Experience & Training

Sunnyside*; Proctorville (OH); On-site; USD 20,000 - 28,000; Full time

Job summary

Cresco Labs’ Sunnyside dispensaries are seeking a Lead Wellness Advisor to guide customers in selecting cannabis products and to serve as an ambassador for our mission to normalize and professionalize cannabis. You will set the example in customer service, product knowledge, and state compliance, while supporting onboarding and training of new hires.

Responsibilities include leading a team of hourly staff, optimizing scheduling, identifying sales trends, and ensuring accurate cash handling and

Qualifications

• High School Diploma or equivalent.
• 1-2 years’ experience in customer service; cannabis experience preferred.
• Flexibility to work shifts that may include opening, closing, weekends, and holidays.
• Excellent customer service skills and ability to engage with customers.
• Demonstrated ability to learn and apply technical and product-related information in a professional consultative manner.
• Ability to learn and understand cannabinoids and how they interact with the human body.
• Must be able to lift, carry and balance up to 50 pounds (100 pounds with assistance).

Responsibilities

• Assist Wellness Advisors in customer consultations, handling standard questions or complaints.
• Assist customers in product selection through education of cannabis products and their varying impacts on the human body.
• Apply effective selling and cross-selling techniques to build baskets.
• Verify proper documentation, and ID for customers.
• Assist in verifying the accuracy of orders being dispensed to customers in a timely fashion; perform bag and receipt checks.
• Label and package customer orders.
• Perform accurate cash handling in the company’s Point of Sale system, following Standard Operating Procedures (SOPs).
• Investigate any cash, POS or product discrepancies and expedite/record appropriately.
• Troubleshoot technical issues or glitches in POS system.
• Maintain accurate records of all dispensary activities including customer records, sales, deliveries and returns in accordance with the state regulatory agency and the standards set by Company.
• Perform routine inventory counts of all products.
• Ensure product stock is organized and meets compliance regulations
• Assist managers with organizing sales floor merchandise and product displays
• Ensure security measures and safety compliance in the store according to Company SOPs.
• Assist in keeping the store an organized and clean environment for customers and team
• Assist with onboarding and training Wellness Advisors, including ensuring day-to-day compliance with all company policies, procedures, state, and local laws.
• Escalate all employee relations issues in a timely manner to management.
• Perform ad-hoc store opening and closing procedures such as preparing registers, managing morning, and closing inventory, and completing required inventory reports.

Skills

Customer service

Cannabis knowledge

Communication

Flexibility

Learning ability

Education

High School Diploma or equivalent

Job description

Cresco Labs’ Sunnyside dispensaries are seeking a Lead Wellness Advisor to guide customers in selecting cannabis products and to serve as an ambassador for our mission to normalize and professionalize cannabis. You will set the example in customer service, product knowledge, and state compliance, while supporting onboarding and training of new hires.

Responsibilities include leading a team of hourly staff, optimizing scheduling, identifying sales trends, and ensuring accurate cash handling and