Cannabis Retail GM — Lead Teams & Compliance

Trulieve; Tucson (AZ); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Benefits package

Job summary

Trulieve in Tucson, Arizona is seeking a General Manager to lead store operations within the Retail department. You will supervise 40+ employees, manage inventory, drive service standards, and ensure regulatory compliance while delivering an exceptional customer experience.

The role requires a Bachelor’s degree preferred and prior management in retail or customer service, strong leadership, cash handling, and the ability to train and evaluate staff.

Qualifications

• Bachelor's degree preferred, four years related experience and/or training or equivalent combination of education and experience
• Prior management experience, preferably in retail and/or customer service area
• Must have prior cash handling experience
• Must possess the ability to train, develop and evaluate a team of 40+ employees
• Strong interpersonal skills and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion
• Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, scanner, printer, etc.), comprehend safety procedures, and utilize telecommunication devices
• Proven ability to analyze data and draw appropriate conclusions to inform policies and procedures
• Ability to interact with customers and team members respectfully and politely

Responsibilities

• Plan and implement strategies to drive service standards and positive sales results
• Maintain brand standards in visual merchandising
• Ensure consistent regulatory compliance with all state specific regulations
• Review, communicate and ensure compliance with all company SOPs and assure that any changes are communicated to employees
• Evaluate employee performance and identify hiring and training needs
• Provide coaching, training, and development to the team that is focused on company service standards and accountability to meet specific objectives
• Monitor and maintain store inventory
• Responsible for handling and resolving patient issues and escalations
• Maintain professional working relationships with business partners
• Schedule effectively within labor budget to meet the needs of the business
• Maintain strict confidentiality and compliance
• Perform other tasks that have been assigned by management

Skills

Cash handling

Team leadership

Customer service

Communication

Training and development

Data analysis

Regulatory compliance

Interpersonal skills

Education

Bachelor's degree preferred

Job description

Trulieve in Tucson, Arizona is seeking a General Manager to lead store operations within the Retail department. You will supervise 40+ employees, manage inventory, drive service standards, and ensure regulatory compliance while delivering an exceptional customer experience.

The role requires a Bachelor’s degree preferred and prior management in retail or customer service, strong leadership, cash handling, and the ability to train and evaluate staff.