Cannabis Retail Specialist: Training & Growth

JARS Cannabis; Lansing (MI); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

401(k) Plan

Paid Time Off

Employee Discount

Monthly Bonus Incentives

Internal Growth Opportunities

Job summary

JARS Cannabis in Lansing, Michigan, is seeking a Retail Representative to deliver exceptional customer care, showcase cannabis products, and uphold store standards. Training through JARS University ensures policy and culture alignment.

The role reports to the General Manager and requires a customer-focused, energetic team player with strong product knowledge and communication skills. Additional duties as assigned support growth and compliance.

Qualifications

• Minimum 2 years of customer service experience in a retail, sales, and/or hospitality environment.
• Acquired knowledge of cannabis strains and applications.
• Cannabis industry and/or health industry experience highly desirable.
• Exceptional interpersonal, communication, and customer service skills.
• Basic math skills required.

Responsibilities

• Assess the needs of each customer, provide appropriate product knowledge, and conduct each transaction with accuracy and efficiency
• Utilize suggestive selling strategies and actively upsell customers on products and promotions
• Accept constructive criticism and coaching from upper management
• Assist with inventory tasks when needed
• Work scheduled shifts and follow the company's attendance policy
• Follow all safety and CRA rules and policies
• Promote the perks of being a JARS customer, including the Loyalty Program, referrals, and more
• Record transactions accurately in the POS system, use appropriate login credentials, and ensure the accuracy of the assigned cash drawer
• Perform opening and closing duties as needed
• Escalate customer issues to upper management when appropriate
• Maintain a positive, caring attitude and treat customers and co-workers with respect
• Maintain neatness, cleanliness, and organization of the sales floor
• Fill in when short-staffed and remain willing to be cross‑trained
• Follow and integrate JARS company policies and procedures in all on‑the‑job interactions, tasks, and behaviors
• Listen and respond to customer and coworker needs and requests in a timely and appropriate manner
• Other duties as assigned by management.

Skills

Customer service

Cannabis knowledge

Communication

Interpersonal skills

Education

High school diploma or GED

Job description

JARS Cannabis in Lansing, Michigan, is seeking a Retail Representative to deliver exceptional customer care, showcase cannabis products, and uphold store standards. Training through JARS University ensures policy and culture alignment.

The role reports to the General Manager and requires a customer-focused, energetic team player with strong product knowledge and communication skills. Additional duties as assigned support growth and compliance.