Cannabis Retail Specialist — Growth & Training

JARS Cannabis; Grand Rapids (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free Employee Assistance Program

Health, Dental & Vision Insurance (ful

Job summary

JARS Cannabis in Grand Rapids, MI is seeking a Retail Representative to deliver exceptional customer care while promoting cannabis products, deals, and promotions. You will work closely with store leadership and report to the General Manager, providing knowledgeable service and accurate transactions.

Successful candidates will participate in training via JARS University and help maintain a clean, organized sales floor, process transactions, upsell, and assist with inventory.

Qualifications

• Must be 21 years of age or older.
• High school diploma or GED required.
• Minimum 2 years of customer service experience in a retail, sales, and/or hospitality environment.
• Acquired knowledge of cannabis strains and applications.
• Cannabis industry and/or health industry experience highly desirable.
• Exceptional interpersonal, communication, and customer service skills.
• Basic math skills required.

Responsibilities

• Assess the needs of each customer, provide appropriate product knowledge, and conduct each transaction with accuracy and efficiency.
• Utilize suggestive selling strategies and actively upsell customers on products and promotions.
• Accept constructive criticism and coaching from upper management.
• Assist with inventory tasks when needed.
• Work scheduled shifts and follow the company's attendance policy.
• Follow all safety and CRA rules and policies.
• Promote the perks of being a JARS customer, including the Loyalty Program, referrals, and more.
• Record transactions accurately in the POS system, use appropriate login credentials, and ensure the accuracy of the assigned cash drawer.
• Perform opening and closing duties as needed.
• Escalate customer issues to upper management when appropriate.
• Maintain a positive, caring attitude and treat customers and co-workers with respect.
• Maintain neatness, cleanliness, and organization of the sales floor.
• Fill in when short-staffed and remain willing to be cross-trained.
• Follow and integrate JARS company policies and procedures in all on-the-job interactions, tasks, and behaviors.
• Listen and respond to customer and coworker needs and requests in a timely and appropriate manner.
• Other duties as assigned by management.

Skills

Customer service

Retail experience

Communication skills

Cannabis knowledge

Upselling

Cash handling

Teamwork

POS system

Education

High school diploma or GED

Tools

POS system

Cash register

Job description

JARS Cannabis in Grand Rapids, MI is seeking a Retail Representative to deliver exceptional customer care while promoting cannabis products, deals, and promotions. You will work closely with store leadership and report to the General Manager, providing knowledgeable service and accurate transactions.

Successful candidates will participate in training via JARS University and help maintain a clean, organized sales floor, process transactions, upsell, and assist with inventory.