Cannabis Retail Shift Lead — Customer Experience & Ops

Vireo; Albuquerque (NM); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

STD

LTD

HSA

FSA

Dependent Care

Voluntary Life

EAP

401(k) Match

Job summary

Vireo Health of Rocky Mountain is hiring a Shift Lead for our Everest Cannabis Co location in Montano Plaza, Albuquerque, NM. This fast-paced, customer-focused role supports the Store Director and Assistant Manager to ensure policies are followed while delivering exceptional service.

You will handle cash procedures, assist with training, manage store operations, and contribute to accurate inventory and promotions. A strong work ethic and reliability are essential in this non-supervisory position.

Qualifications

• High school diploma or equivalent is required.
• Experience in retail or customer service is preferred.
• Knowledge of cannabis products is a plus.
• Strong communication and interpersonal skills.
• Proficient in cash handling and basic math.
• Reliable, punctual and with a strong work ethic.

Responsibilities

• Provide customers with a friendly and welcoming experience, assisting them as needed.
• Offer product information and guidance, answering questions and helping customers find suitable products.
• Address customer inquiries and concerns, striving to ensure their satisfaction.
• Maintain a clean and organized store environment to create an enjoyable shopping experience.
• Collaborate with the team to suggest improvements based on customer feedback.
• Assist with returns and exchanges, ensuring a hassle-free process for customers.
• Train staff on cash handling procedures and assist in daily cash reconciliation and reporting.
• Collaborate with the finance department to enhance cash flow and financial efficiency.
• Participate in routine cash register audits and refine cash handling procedures.
• Help colleagues with advanced cash register functionalities for smoother transactions.
• Maintain product quality and safety standards and assist in inventory organization.
• Collaborate with inventory management to ensure accurate levels and support promotions.
• Monitor supply chain performance and identify process improvement opportunities.

Skills

Customer service

Cash handling

Math skills

Reliability

Punctuality

Strong work ethic

Education

High school diploma or equivalent

Job description

Vireo Health of Rocky Mountain is hiring a Shift Lead for our Everest Cannabis Co location in Montano Plaza, Albuquerque, NM. This fast-paced, customer-focused role supports the Store Director and Assistant Manager to ensure policies are followed while delivering exceptional service.

You will handle cash procedures, assist with training, manage store operations, and contribute to accurate inventory and promotions. A strong work ethic and reliability are essential in this non-supervisory position.