Cannabis Retail Shift Lead — Customer Experience & Ops

Vireo; Albuquerque (NM); On-site; USD 23,419 - 34,743; Full time

Benefits offered by this job

Medical

Dental

Vision

STD

LTD

HSA

FSA

Dependent Care

Voluntary Life

EAP

401(k) Match

Job summary

Vireo Health of Rocky Mountain is seeking a Shift Lead in Albuquerque to ensure smooth store operations, exceptional customer service, and adherence to policies. This non-supervisory role collaborates with the Store Director and Assistant Manager to maintain efficiency and a positive guest experience.

The position is full-time, pays $17.00 per hour with earnings up to $25.22 per hour including tips, and offers Medical, Dental, Vision, STD, LTD, HSA, FSA, Dependent Care, Voluntary Life, EAP, and

Qualifications

• High school diploma or equivalent.
• Must be at least 21 years old.
• Retail or customer service experience preferred.
• Knowledge of cannabis products is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficient in cash handling and basic math.

Responsibilities

• Provide friendly, welcoming customer service and assist as needed.
• Offer product information and guidance to help customers find suitable items.
• Address inquiries and concerns to ensure customer satisfaction.
• Maintain a clean, organized store environment for an enjoyable experience.
• Collaborate with the team on improvements based on feedback.
• Assist with returns and exchanges to ensure a smooth process.
• Support cash handling and transaction procedures with the team.
• Participate in daily cash reconciliation and reporting.
• Help optimize in-store inventory and promotions.

Skills

Customer service

Cash handling

Communication

Reliability

Fast-paced environment

Education

High school diploma or equivalent

Job description

Vireo Health of Rocky Mountain is seeking a Shift Lead in Albuquerque to ensure smooth store operations, exceptional customer service, and adherence to policies. This non-supervisory role collaborates with the Store Director and Assistant Manager to maintain efficiency and a positive guest experience.

The position is full-time, pays $17.00 per hour with earnings up to $25.22 per hour including tips, and offers Medical, Dental, Vision, STD, LTD, HSA, FSA, Dependent Care, Voluntary Life, EAP, and