Shift Lead - Cannabis Retail Operations & Customer Experience

Vireo; Albuquerque (NM); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

STD

LTD

HSA

FSA

Dependent Care

Voluntary Life

EAP

401(k) Match

Job summary

Vireo Health of Rocky Mountain operates a fast-paced retail cannabis store in Albuquerque, NM, seeking a Shift Lead to ensure seamless everyday operations and exceptional customer service. You will support the Store Director and Assistant Manager in maintaining policies and delivering a memorable customer experience.

The role emphasizes non-supervisory leadership, cash handling, inventory awareness, and promotion execution, with opportunities to grow within a dynamic cannabis company.

Qualifications

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Previous experience in a retail or customer service role is preferred.
• Knowledge of cannabis and its products is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficient in cash handling and accurate basic math calculations.
• Reliable, punctual, and possesses a strong work ethic.

Responsibilities

• Provide customers with a friendly and welcoming experience, assisting them as needed.
• Offer product information and guidance, answering questions and helping customers find suitable products.
• Address customer inquiries and concerns, striving to ensure their satisfaction.
• Maintain a clean and organized store environment to create an enjoyable shopping experience.
• Collaborate with the team to suggest improvements based on customer feedback.
• Assist with returns and exchanges, ensuring a hassle-free process for customers.

Skills

Customer service

Cash handling

Team collaboration

Communication

Attention to detail

Education

High school diploma

Job description

Vireo Health of Rocky Mountain operates a fast-paced retail cannabis store in Albuquerque, NM, seeking a Shift Lead to ensure seamless everyday operations and exceptional customer service. You will support the Store Director and Assistant Manager in maintaining policies and delivering a memorable customer experience.

The role emphasizes non-supervisory leadership, cash handling, inventory awareness, and promotion execution, with opportunities to grow within a dynamic cannabis company.